UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

Show More

03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
Show More

02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
Show More

04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
Show More
ENQUIRE COURSE EVENTS & PRICES

ITIL® Foundation & Practitioner Enquiry

Search for more related course schedules

 

Enquire Now


----- OR -------

Reach us at 0203 8928 122 or enquire@itil.org.uk for more information.

About Milton Keynes

Milton Keynes was locally known as MK. It is a large city in Buckinghamshire, England. It is the administrative centre of Milton Keynes . It was taken as a new city on 23 January 1967, with the scheme brief to develop a city in balance. It is located about 45 miles north-west of London.

At designation, it is a 89 km area combined with the current towns of Bletchley, Walkerton, and Stony Stratford and other fifteen communities and country between. It acquired its name from the current village of Milton Keynes which is located few miles east of the deliberate centre.

At the 2011 survey, the population of the Milton Keynes urban region, Newport Pagnell and Woburn Sands was 229,941. The population of broader area, which has been a unitary professional enlightened of Buckinghamshire County Council since 1997, was 248,800. In 1961 it was around 53,000 for the same zone.

Culture

Music:

The open air National Bowl is a 65,000 size site for large-scale actions. In Wavendon, the Stables offers a venue for jazz, blues, folk, rock, classical, pop and world music. It was originated by jazz artists Cleo Laine and the late John Dankworth. This venue is now classified in the UK's top 10 music sites by the Performing Right Society. It presents around 400 recitals and over 200 education proceedings each year. It also swarms the National Youth Music Camps seasonal camp for young bands. In 2010, it originated the biennial IF Milton Keynes International Festival, creating proceedings in unusual spaces and places across Milton Keynes.

Arts and Literature:

The 1,400 seat Milton Keynes Theatre released in 1999. The theatre has an uncommon feature: the ceiling can be dropped concluding off the third tier to make a more warm space for smaller-scale manufacturers. There are extra performance spaces in Bletchley, Wolverton, Leadenhall, Shenley Church End, Stantonbury and Walton Hall.

MK also has a fiction Act, with groups like Speakeasy meeting frequently and hosting enactment actions, and previous poetry and arts magazine, Monkey Kettle which ran between 1999 and 2014. Also, two presentation poetry assemblies exist – Poetry Kapow! An offshoot of Monkey Kettle though now sovereign of the parent organisation, specialising in live, multi-discipline, communicating poetry/art/music events, typically containing bangs and Tongue in Chic, a stable open mic poetry event which landscapes headline poets such as John Hegley.

Show More
Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.