UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

Show More

03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
Show More

02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
Show More

04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
Show More
COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 02/01/2018 Middlesbrough
5 Days
£6499
ITIL® Foundation and Practitioner 26/03/2018 Middlesbrough
5 Days
£6499
ITIL® Foundation and Practitioner 03/04/2018 Middlesbrough
5 Days
£6499
ITIL® Foundation and Practitioner 08/05/2018 Middlesbrough
5 Days
£6499
ITIL® Foundation and Practitioner 29/05/2018 Middlesbrough
5 Days
£6499
ITIL® Foundation and Practitioner 28/08/2018 Middlesbrough
5 Days
£6499
ITIL® Foundation and Practitioner 27/12/2018 Middlesbrough
5 Days
£6499
Show entries

About Middlesbrough

Middlesbrough is the biggest industrial city on the bank of the river in North Yorkshire, north-east England. This local council is the Borough Council. The 2011 reviews recorded and then the total population was 138,400. The wider urban settlement was calculated as 174,700. Middlesbrough is the larger area of Teesside and had the population of 376,333.

In 1889, Middlesbrough became the authority within North Riding of Yorkshire. In 1968, the borough was combined with several to form the County Borough of Teesside. In 1996, Cleveland was eradicated and then Middlesbrough Borough Council converted a unitary authority within North Yorkshire. In 1830, RGs Erasmus was elected as Middlesbrough's slogan. It memories Fumes the slogan of the Norman/Scottish Bruce family, who were nobles of Cleveland in the Central Centuries.

Governance:

In 1853, Middlesbrough was termed as a public area. It prolonged its limitations in 1866 and 1887. Then it became the county borough under the Local Government Act 1888. A Middlesbrough Rural District was shaped in 1894, casing a rural part to the south of the city. In 1932, It was ended. The part of it was country’s borough.

 In 1968, Middlesbrough converted as the part of the County Area of Teesside. In 1974, it developed a portion of the non-metropolitan region of Cleveland. 

Show More
Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.