UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

Show More

03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
Show More

02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
Show More

04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
Show More
COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 04/09/2017 Maidstone
5 Days
£2649
ITIL® Foundation and Practitioner 02/10/2017 Maidstone
5 Days
£2649
ITIL® Foundation and Practitioner 06/11/2017 Maidstone
5 Days
£2649
ITIL® Foundation and Practitioner 04/12/2017 Maidstone
5 Days
£2649
Show entries

About Maidstone

Maidstone is the town of Kent, England. It is situated within 32 miles of London. The Medway River resolute the centre of town connecting it with Rochester and Thames Estuary. This river was a source and route for the trade of city as the centre of the agrarian country of Kent. There is an evidence of settlement in regions dating back to ancient time. The town is in the region of Maidstone with the population of 164,500. 

 Governance

Members of Parliament:

The city is divided into the electorates of Maidstone and the Weald and Faversham and Mid Kent. Earlier in 1997 Maidstone was in the county constituency of Maidstone. The Member of Assembly for Maidstone and the Weald is Traditional Helen Grant. Preceding MPs include Ann Widdecombe, Sir John Wells, Sir Alfred Bossom and Benjamin Disraeli. Since 2015 the MP for Faversham and Mid Kent has been Conventional Helen Whately. Before the 2015 election, the MP was Conservative Sir Hugh Robertson.

Local government:

Kent County Council is responsible for social facilities, education, and conservation. It is also responsible for new organisation, fire services and minerals. It is chosen every four years. Maidstone elects nine legislatures, and villages are in the four rural districts. The election in 2013, saw a discount in Conservative Party support in Maidstone. The Liberal Democrats gained one seat. Votes were lost across the board by the Traditionalists, to the United Kingdom Liberation Party.  The Libeartion Party  came second in many places.

 Geography

The city is six miles downstream from where the River Medway, . It cuts through the ridge moulded by the greens and so that the town cabins a site on two opposite hills, the easterly one covering the city centre. Beyond that, and higher is Penenden Heath.

The River Len seems the Medway at Maidstone. However a little river, it delivered the water to drive many watermills. The Loose Stream, which increases at Langley and joints at Tovil, when powered over 30 miles. Mill ponds on these rivers are a projecting article of the landscape.

Climate:

Kent involvements a nautical weather with cold seasons and mild winters. The nearest official Met Office is at East Malling, about three miles west of Maidstone.

East Malling's highest temperature of 37.4 °C (99.3 °F) was logged in August 2003. The lowest temperature logged is −17.8 °C (0.0 °F) during January 1947 and 1972.

Show More
Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.