UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 06/11/2017 Kingston upon Hull
5 Days
£2999
ITIL® Foundation and Practitioner 04/12/2017 Kingston upon Hull
5 Days
£2999
ITIL® Foundation and Practitioner 02/01/2018 Kingston upon Hull
5 Days
£6499
ITIL® Foundation and Practitioner 26/03/2018 Kingston upon Hull
5 Days
£6499
ITIL® Foundation and Practitioner 03/04/2018 Kingston upon Hull
5 Days
£6499
ITIL® Foundation and Practitioner 08/05/2018 Kingston upon Hull
5 Days
£6499
ITIL® Foundation and Practitioner 29/05/2018 Kingston upon Hull
5 Days
£6499
ITIL® Foundation and Practitioner 28/08/2018 Kingston upon Hull
5 Days
£6499
ITIL® Foundation and Practitioner 27/12/2018 Kingston upon Hull
5 Days
£6499
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About Kingston upon Hull

Kingston upon Hull is a city located in East Riding of Yorkshire, England. Situated on River Hull, 40 km inland from the North Sea it has a population of 260,220.

In the 12th century, this town was discovered. The Monks of Meaux Abbey required a port from where wool from estates could be exported. These monks chose a place at the confluence of rivers Humber and Hull to construct a quay.

Nothing is specifically known about the foundation of the town but it was first mentioned in 1193. It was renamed Kings-town-upon Hull by King Edward 1 in 1299. Hull has been a military support port, market town, whaling and fishing centre and industrial metropolis. In English Civil Wars, Hull was an early theatre of battle. William Wilberforce took a significant part in the abolition of slave trade done in Britain.

From 1902, the city is unique in the United Kingdom has had a municipally owned telephone system. After facing massive damage during Second World War. At the beginning of 21st century the city saw large amounts of new spending in different sectors.

Tourist attractions of Kingston Upon Hull include Museum Quarter, Old Town, The Deep, Hull Marina that i a city landmark. Redevelopment of Ferensway, include the opening of St Stephen’ Hull and new Hull Truck Theatre. Sports in Kingston Upon Hull include Football and Rugby. KCOM study houses Hull City football club and Hull FC rugby league club. Hull is home to English Premier Ice Hockey League Hull Pirates.

The University of Hull was instituted in 1927, and now It has more than 16000 students. As of date, it ranks as the best university in the Yorkshire and Humber region, and is located in Newland suburb in the north-west of the city.

In 2013, it was announced that Hull would be 2017 UK City of Culture.

In 2015, it was announced that Ferens Art Gallery would host prestigious annual art prize called the Turner Prize in 2017. After this, the prize was held outside London every year.

History

The population of Hull in 1901 was 239,000, and it continued to increase. City Hall was built in 1909 and Guildhall in 1916. During 20th century facilities in Hull improved. In the 1920s and 1930s, slum clearance started in the centre of Hull. Many new council houses were built on West, North and East of the city. At the beginning of 20th-century various houses in Hull didn’t have flushing facility. In 1929, fences of Hull were extended to include part of Anlaby and Sutton. Queens’s gardens were laid out on a site filled in the dock. Hull suffered depression in the 1930s, and many Dockers got unemployed, in the ship building industry. In 1954, Hull University was founded. In 2001 an aquarium called The Deep was opened in Hull. Later at the beginning of 21st century, various parts of Hull were regenerated. Fish Market of Hull was closed in 2011. In 2017 Hull became UK City of Culture. Now the population of Hull is 258,000.

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.