UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 06/11/2017 Hinckley
5 Days
£2999
ITIL® Foundation and Practitioner 04/12/2017 Hinckley
5 Days
£2999
ITIL® Foundation and Practitioner 02/01/2018 Hinckley
5 Days
£6499
ITIL® Foundation and Practitioner 26/03/2018 Hinckley
5 Days
£6499
ITIL® Foundation and Practitioner 03/04/2018 Hinckley
5 Days
£6499
ITIL® Foundation and Practitioner 08/05/2018 Hinckley
5 Days
£6499
ITIL® Foundation and Practitioner 29/05/2018 Hinckley
5 Days
£6499
ITIL® Foundation and Practitioner 28/08/2018 Hinckley
5 Days
£6499
ITIL® Foundation and Practitioner 27/12/2018 Hinckley
5 Days
£6499
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About Hinckley

Hinckley

Hinckley is situated in south-west Leicestershire in England. It is the second largest town in the administrative county of Leicestershire. Hinckley is managed by Hinckley and Bosworth Borough Council. It exists approximately at the midpoint between cities of Coventry and Leicester and is near to the big town of Nuneaton in Warwickshire.

Government

Under Local Government Act, 1894 Hinckley became an urban district and covered old parish.  After the county review order, the urban district of Hinckley was expanded to include old parishes of Burbage, Earl Shilton, Barwell and most of Stoke Golding. Under Local Government Act 1972, in 1974 Hinckley urban district was eliminated and became an unparished area in the borough of Bosworth and Hinckley. From this time, civil parishes of Barwell, Burbage, Stoke Golding and Earl Shilton have been reconstructed. The major urban area remains unparished.

Education

Major primary schools in Hinckley are Richmond school, Hinckley Parks, St Peter’s Catholic, Battling Brook, St Mary’s Church of England and many more. High secondary schools of Hinckley include Redmoor, Hastings in Burbage, St Martin’s Catholic Voluntary Academy in Stoke Golding and all feeder school for Hinckley Academy. Two Schools in town for age group 10 and 11. There are Further Education College in Hinckley like North Warwickshire and Hinckley College. The other main College in Hinckley is William Bradford. Special school in Hinckley named Goodman Special School provides education to both juniors and seniors having disabilities.

History

From the year 1912 Hinckley had electricity supply. In 1922 war memorial was established. first council house in Hinckley were built at Granville Road in 1913. After that much more was made in the 1920s and 1930s. In the 1930s damaged slums in Hinckley were removed. Later council houses needed to replace them. After 1945 , various new houses were constructed in Hinckley. It includes prefabs built in Middlesfield Lane in 1946-1947. In 1935 Hollycroft Park was constructed. Hinckley urban district boundaries was expanded to include Stoke Golding, Earl Shilton, Barwell and Burbage. In 1937 new police station was built.

Twelve people were killed due to German Bombing during Second World War. Argents Mead was given to council as a gift in 1948. In 1960 new bus station was constructed and in 1962 Edwards Centre was built.

Industrialisation expanded in late 20th century in Hinckley. At Dodwells Bridge various industrial estates were built which include Harrowbrook, Hinckley Fields and Sketchley Lane. In 1972 Concordia Theatre was opened. Hinckley Urban District was included in Borough in 1974. In 1977 new leisure centre was built in Hinckley. In 1978 Health Centre in Hill Street was opened. Britannia Centre was opened in 1981. New RC church that was dedicated to St Peter was constructed in Hinckley in 1933.

In the 21st century, Hinckley continued to flourish. In 2006 Leisure Centre was refurbished. Existing population of Hinckley is 42,000.

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.