UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 06/11/2017 Heathrow
5 Days
£2999
ITIL® Foundation and Practitioner 04/12/2017 Heathrow
5 Days
£2999
ITIL® Foundation and Practitioner 02/01/2018 Heathrow
5 Days
£6499
ITIL® Foundation and Practitioner 26/03/2018 Heathrow
5 Days
£6499
ITIL® Foundation and Practitioner 03/04/2018 Heathrow
5 Days
£6499
ITIL® Foundation and Practitioner 08/05/2018 Heathrow
5 Days
£6499
ITIL® Foundation and Practitioner 29/05/2018 Heathrow
5 Days
£6499
ITIL® Foundation and Practitioner 28/08/2018 Heathrow
5 Days
£6499
ITIL® Foundation and Practitioner 27/12/2018 Heathrow
5 Days
£6499
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About Heathrow

Heathrow is a chief airport in London, UK. After Dubai International and Hong Kong International, it is the third largest airport in the world. It is also busiest airport in Europe by near-side traffic and the sixth busiest airport in the world due to the total traveller traffic. It controlled around 75.7 million passengers in 2016.

Heathrow is situated 23 km west of Central London, and it has two parallel east-west airstrips along with four process stations on a site that shield 12.27 square kilometre of the area. Heathrow Airport Holdings own and activate this airport, and Heathrow Airport Holdings is himself possessed by FGP Topco Limited which is a global consortium touched by Ferrovial. FGP Topco Limited also comprises Qatar Holdig LLC, Government of Singapore Investment Corporation, China Investment Corporation and Universities Superannuation Scheme (USS). Heathrow is also a chief operating base for Virgin Atlantic and British Airways.

In 2012 September, UK government formed Airports Commission which is a liberated commission controlled by Sir Howard Davies. It inspects choices for improving the capacity of UK airports. In 2015 July, Commission sponsored the third runway at Heathrow, and then government accepted it in October 2016 as the third track.

 History:

Even after the success of Terminal 5 intended by Richard Rogers, it appeared that airport is losing its lustre. Flyers looked at even building work because Heathrow functioned at full capacity. Just a small problem was sufficient to grab whole Heathrow machine. Airport agonised indignity because they were not able to remove snow off runways and it stopped. At that time Gallop said “An airport serving a great city like London without proper snow clearing vehicles?" "Yet, airlines would be at Heathrow than any other London airport."

Later terminals 1 and two being substituted with Swish New Hub for five airlines of Star Alliance. With 180 routes, Heathrow is still a main airport to the world. The awe-inspiring light statue made by artists Langland’s and Bell. Than any other British Airport, Heathrow has many more thrilling termini. Heathrow Airport proposals a journey to improbable lands and also reunifying long lost loved ones with their loved ones to start a new life. Heathrow will incessantly be an icon of modernism, and more than that Heathrow also shows modern Britain’s achievements and disappointments.

 Other facilities:

Head office of Heathrow Airport is situated in Compass Centre recognised by Heathrow’s Northern Runway. World Business Centre Heathrow includes two buildings; one is World Business Centre Houses, Heathrow Airport and Scandinavian Airlines. At one time the head office of British Airways was situated in Heathrow Airport at Speedbird House. In the North of the airfield, Northern Perimeter Road is present. Along with it, Heathrow’s Car rental activities are situated and also a bath road that runs similar to it but outdoor the site of the airport. It is given the nickname ‘The Strip’ by local due to its incessant line of airport hotels.

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.