UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 02/01/2018 Guildford
5 Days
£6499
ITIL® Foundation and Practitioner 26/03/2018 Guildford
5 Days
£6499
ITIL® Foundation and Practitioner 03/04/2018 Guildford
5 Days
£6499
ITIL® Foundation and Practitioner 08/05/2018 Guildford
5 Days
£6499
ITIL® Foundation and Practitioner 29/05/2018 Guildford
5 Days
£6499
ITIL® Foundation and Practitioner 28/08/2018 Guildford
5 Days
£6499
ITIL® Foundation and Practitioner 27/12/2018 Guildford
5 Days
£6499
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About Guildford

Guildford is situated in Surrey, England. Guildford has a population of just 77,000. it is a seat of Guildford wider Borough that had estimated 146,000 inhabitants in 2015. Guildford forms the southwestern tip of Greater London Area, and office defines it for National Statistics. In 1901 Guildford population was 15,938. It increased rapidly in the 20th century. Guildford boundaries were extended in 1904 and 1933. Westborough estate was built in the 1920s, and 1930s bypass has been constructed. In 1933 Lido was opened.

In 1942 first public library was opened. Yvonne Arnaud Theatre was opened in 1965, and it was named after concert pianist. In 1971 new sports centre was built. During the early 1980s, the new estate was established at Merrow Park. In 1980 Friary shopping centre was opened. 

Education

Primary schools in Guildford include Holy Trinity, Burpham, Boxgrove Primary School. Amongst Junior Schools in Guildford include Bushy Hill and Northmead Junior.  Various Independent Schools are there in Guildford from the Royal Grammar School. School was established in 1509. Lanesborough school is the prep school the choir school for Guildford Cathedral. It also has had a long association with Royal Grammar School. Various other independent schools are there in Guildford that include Guildford High School.

The campus of the University of Surrey is in Guildford. Battersea College of Technology moved to town in 1966, gain a Royal Charter to win own degrees and change its name to the current title.

In Guildford campus of University of Law and Guildford School of Acting is located. Other institutions located in Guildford include Guildford College of Further and higher education, Academy of Contemporary Music and Italia Conti Arts Centre.

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.