UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 04/09/2017 Dunfermline
5 Days
£2649
ITIL® Foundation and Practitioner 02/10/2017 Dunfermline
5 Days
£2649
ITIL® Foundation and Practitioner 06/11/2017 Dunfermline
5 Days
£2649
ITIL® Foundation and Practitioner 04/12/2017 Dunfermline
5 Days
£2649
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About Dunfermline

Located in Fife, Scotland, Dunfermline had a population of 49,706  as of 2011 and 50,380 as of 2012.This made it the largest locality in Fife and tenth in Scotland. The town first found a mention due to the marriage of Malcolm III, King of Scotland with Saint Margaret which was solemnised at the church located in Dunfermline as such it has a historical significance. The town also provides facilities for leisure. The primary sector for employment is the service industry with the largest employer being Sky UK. Amazon, FMC Technologies, Best Western, Lloyds and Nationwide are other well known businesses in Dunfermline.

History

Dunfermline is known to have a rich history that  signifies Gaelic traditions. Dun means either a fort or hill. “The Ferm” possibly refers to the Tower Burm which coupled with Lynn Burn may be a reference to the two watercourses. From this tower, Dunfermline originated as town and marked its existence. The Coat of Arms of the town has two lions with an enscribed motto “Esto rupes inaccessa” (meaning “May the rock be inaccessible”) which the city got on May 12, 1909.

Dunfermline City is one of the hidden jewel of Scotland and among an impressive place. History of Dunfermlinen is said to have been traced to the 11th Century but  remains from the Neolothic Age suggest otherwise.

Sport

Dunfermline has clubs that are involved in playing rugby, football as well as cricket. Dunfermline Athletic senior football team play their home games at East End Park in the  Scottish Championship. The team became famous when it won the Scottish Cup twice – once in 1961 and again in 1968. The Dunfermline Senior Rugby team plays its home games at the McKane Park in Caledonia League Division. Dunfermline also has a cricket club based at Carnegie Cricket Ground at Pitreavie. In November 2011 this ground got a major extension. The ground as of now  has 25 yards (23m) Edward training pool  with  an improved entrance and reception area with new gym and a cafe.

Education

Dunfermline is home to 14 primary schools and 4  secondary schools. Besides it also has a private school and Calaiswood ASN School intended for children who are specially abled.

The Dunfermline High School is the oldest school in the town and was founded in 1816.The school has been serving, since 1994, both western and southern parts of town. It also serves Kincardine and Rosyth that occupied a site on St Leonard’s Street. The Queen Anne High School is located in Wellwood towards the north-west area of the town.The Woodmill High School was updated in 1972 from a junior secondary. One of the two Roman schools in Fife opened in 1969 as St Columba’s High School. The school serves people living in West Fife. For further education students turn to the Fife College earlier known as Lauder Technical School in 1899 and Andrew Carnegie provided its funding. In 1910, the textile school founded and funded by Carnegie was opened, and it came to be known as Technical School in 1927. In 1951 the Technical School was renamed as Technical College and later to Lauder College. By 2007 it had become Carnegie College.

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.