UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 04/09/2017 Chatham
5 Days
£2649
ITIL® Foundation and Practitioner 02/10/2017 Chatham
5 Days
£2649
ITIL® Foundation and Practitioner 06/11/2017 Chatham
5 Days
£2649
ITIL® Foundation and Practitioner 04/12/2017 Chatham
5 Days
£2649
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About Chatham

In the Domesday books, it is noted as the place "Caterham". The reason for selecting this name is a British root to plus Old English ham. However, the river-valley location of Chatham is more reliable with CET being an Old English survival of the element cat that was common in Roman-era names and meant 'basin' or 'valley.'

It long continued a small village on the banks of the river, but by the 16th-century warships were being tied at Gillingham water, because of this place theatres a role as a planned protected location between London and the Landmass. It was recognised by Queen Elizabeth I as a Royal Dockyard in 1568, and most of the shipyard deceits within Gillingham.

The Medway had a significant role in communication. Historically it delivered income for the transportation of things to and from the centre of Kent. Timber, Stone, and Iron from the Weald for shipbuilding and agricultural crop were among the loads. By 1740, rushes of forty tonnes could steer as far upstream as Tonbridge. Today its use is limited to traveller traffic; separately from the marina, there are numerous yacht moorings on the river himself.

 

Sport:

The town's Association Football Club shows in the Isthmian Association Divison One South. Lordswood Football Club, Play in the Southern Countries East Association. Football League side Gillingham F.C are realised to signify Medway as a whole. One of the main in the country is Holcombe Hockey Club, and are shaped in Chatham.

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.