UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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ITIL® Foundation & Practitioner Enquiry

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Reach us at 02038928112 or enquire@itil.org.uk for more information.

About Bristol

Bristol is situated in south-west England, bordering Somerset on one hand and Glocester on the other. IT has a population of 449,300 as of now. Bristol had an earlier name as Brycgstow meaning “the place at the bridge”  somewhere in the 11th Century. Many great explorations of the world are said to have started from Bristol.

Bristol's econony relies on the creative media, electronics and aerospace industries. Bristol’s city-centre docks have been redeveloped. The city has the largest circulating community currency in the U.K.- the Bristol pound. The city is home to two universities. Some artistic and sporting organisations and venues are also located in Bristol.

 

History

Bristol is said to have been inhabited since the Paleolithic Age as a number of archaeological findings have revealed this fact. Bristol started off as a trade centre in  1020 AD that produced silver pennies. By the 11th Century, it developed as a port. The stone bridge built in 1247 AD  from where Bristol gets its name was replaced in 1760’s. Black Death, a plague in the 14th Century, reduced the population of Bristol to almost half.

Between the 15th and the 16th Century, Bristol became the second most important port with links to Ireland, Iceland, and Gascony. The Diocese of Bristol came into being in 1542. In the 20th Century, the population of Bristol went up to 428,089 by 1971. Before this Bristol went through a time during the Second World War when it saw massive damages from the German and Nazi armies. Bristol, after the Second World War, emerged as a modern city of the 1960’s and 70’s. It had  a number of skyscrapers,  modern architecture and road improvements. In the 1980s the Georgian-era Queen Square and Portland Square were restored. The Broadmead shopping area was regenerated. The  city centre's tallest mid-century towers saw demolition and some roads were closed as well. Also saw the M4 and M5 motorways being developed during this time. These highways link Bristol with London , Swansea , Exeter and Birmingham .

Sports

A number of teams that represent Bristol in different games including cricket and football are based in Bristol. The football clubs of Bristol are  Bristol City and Bristol Rovers. The other clubs based in Bristol are Bristol Rugby (Rugby Union) and Gloucestershire County Cricket Club.

Gloucestershire County Cricket Club is based at and plays the majority of its home games at the Bristol County Ground. The BCG is  only major international sports venue in the south west of England. The Gloucestershire County Club was founded by the family of W. G. Grace and it is Bristol's most successful club. It   has won nine trophies and became the most formidable one-day outfit in England. The  club also won in 1999 and 2000 both the Benson and Hedges Cup and the C&G Trophy. In 2000 it went on to win the Sunday League and in  2015 the Royal London One-Day Cup.

Since 2014, The Bristol Flyers basketball team have competed in the British Basketball League. Bristol Aztecs play American Football in the BAFA National Leagues. After an absence of 17 years, Bristol started playing ice hockey once again in 2009 with the Bristol Pitbulls who played at the Bristol Ice Rink. Bristol hosted the 2001 IAAF World Half Marathon Championships also. The athletic clubs in Bristol are Bitton Road Runners, Bristol and West AC, and Westbury Harriers. Bristol has hosted the starting and finishing stages of the Tour of Britain cycle race. In the 2012 London Olympics, various facilities were used as training camps. The Bristol International Balloon Fiesta, a major UK hot-air ballooning event, is held each summer at Ashton Court.

 

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.