UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 06/11/2017 Bracknell
5 Days
£2999
ITIL® Foundation and Practitioner 04/12/2017 Bracknell
5 Days
£2999
ITIL® Foundation and Practitioner 02/01/2018 Bracknell
5 Days
£6499
ITIL® Foundation and Practitioner 26/03/2018 Bracknell
5 Days
£6499
ITIL® Foundation and Practitioner 03/04/2018 Bracknell
5 Days
£6499
ITIL® Foundation and Practitioner 08/05/2018 Bracknell
5 Days
£6499
ITIL® Foundation and Practitioner 29/05/2018 Bracknell
5 Days
£6499
ITIL® Foundation and Practitioner 28/08/2018 Bracknell
5 Days
£6499
ITIL® Foundation and Practitioner 27/12/2018 Bracknell
5 Days
£6499
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About Bracknell

In Borough of Bracknell Forest in Berkshire, England, Bracknell is located. It is located 11 miles to Reading East, 9 miles to Maidenhead south, 10 miles south-west of Windsor, 16 miles Guildford north-west and 34 miles west of central London. Bracknell has a population of 77,256. It is located with German City of Leverkusen.

On east and south, Bracknell is surrounded by Swinley and Crowthrone Woods. The Urban area of Bracknell has absorbed different parts of many local outlying areas. Areas include Binfield, Winkfield and Warfield and it along with Binfield, a part of Greater London Urban Area as defined by ONS.

History

Bracknell got its new town status in 1949 after the Second World War. This site was a village with a small town in the civil parish of Warfield in Rural District Easthampstead.  For around 25000 people, the new city was planned. This city was intended to occupy about 1000 hectares of land around and in ‘Old Bracknell ‘. The area in the ‘ Old Bracknell ‘ is now held by Harmans Water, Bullbrook, Easthampstead and Priestwood. Existing town centre and industrial areas were retained with new industry to provide jobs. The church is in the heart of Bracknell neighbourhoods, a small parade of shops, community centre, pub and a primary school. The population of neighbourhood varied from 3000 to 9000. Plans include path for pedestrians. Ring road and separation of industrial areas from residential areas.

One of the sophisticated features of some of the estates is that streets only have names no titles – Crown Wood, Great Hollands and Birch Hill. There is no ‘Road’, ‘Avenue’, ‘ Street ‘, ‘ Frobisher’, ‘ Juniper’, ‘ Jevington’, ‘Jameston’, ‘ Jevington’. Residential streets are named in the alphabetical order in Wildridlings and Great Hollands with As through Ds Donnybrook in Hanworth, Js such as Jameston, Juniper and Jevington in Birch Hill.

Sports

Members of Hellenic Football League are Bracknell Town F.C. They play their home matches at Larges Lane. Bracknell Bees Ice Hockey Club who was Former National Champions now play in English Premier League. Bracknell Blazers are 2009 BBF- National League of Champions. Rugby, Bracknell RFC Hockey and Cricket team, are represented by this town. Bracknell town has large leisure centre that includes athletics facilities and swimming, and there is also Coral Reef Water Park, Bracknell Lawn Tennis Club, Downshire Gold Complex, Esporta and Royal County of Berkshire Club. John Nike Leisure Sports Complex houses a dry ski slope and an ice rink. Crown Estate Woodland is located at Look Out Discovery Centre. Various organisations exist in this area. These consist of Army Cadet Force and Air Training Corps and both are located at the same location, Saint John’s Ambulance Cadets. Other groups involve younger crowd like troops of Scouts. Bracknell Forest Lions Club that was established in 1968 to help people in need.

Education

Bracknell has various schools that include Easthampstead Park School, Garth Hill College, Brakenhale Academy and Wokingham College of Higher Education and Ranelagh Church of England School, Bracknell is also located in this area. Imperial College London Silwood Park Campus is around 5 miles to the east of Bracknell town centre. The University of Reading is located 8 miles to the north-west, and Royal Holloway College is 8 miles to East. 

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.