Course code: IT2938
Duration: 3 Days
Pass rate: 99%
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
The ITIL Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Design, Service Transition and Continual Service Improvement (CSI).
After ITIL® Online Service Operation course, you will be able to:
Introduction to Service Operation Practice
Principles of Service Operations
Introduction to Event Management
Introduction to Incident Management Process
Introduction to Problem Management Process
Introduction to Requirement Fulfillment Process
Introduction to Access Management Process
Introduction to Service Operation Activities
Service Desk Function
Technical Management Function
IT Operations Management Function
Applications Management Function
Service Operation Organisational Structure
Technology and Implementation Considerations
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Lifecycle - Service Operation||29/05/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336457||Scheduled||
|ITIL® Service Lifecycle - Service Operation||28/08/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336458||Scheduled||
|ITIL® Service Lifecycle - Service Operation||27/12/2018||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-operation-training#event336459||Scheduled||
High Wycombe is also known as Wycombe which is a large town located in Buckinghamshire, England. High Wycombe is 29 miles north-west of London Charing-cross. As of 2015, High Wycombe has a population of 124,475 making it the second largest town in Buckinghamshire after Milton Keynes. The Urban area of High Wycombe, conurbation of which town is the most important part has a population of around 133,204.
In Wycombe District, High Wycombe is the unparished area. Civil Parish of Chepping Wycombe comprises urban area. It had a population of 14,455 according to 2001 census. This parish also represents older part of Chepping Wycombe located outside the borough of Wycombe. Wycombe is a combination of market and industrial town and also produce furniture. In High Street, there has been market held since the middle ages.
Buckinghamshire has a particular education system based on the previous tripartite system. People in last year at primary school are known as an 11+ exam. A score of people in this exam shows whether they are accepted into grammar school or secondary modern school.
Wycombe is home to many Primary Schools. A list of these schools follows:
Secondary Schools in High Wycombe are :
Wycombe also has indeependent schools . For higher and further education college located near high Wycombe with campuses at Amersham and Chesham. The main campus of Buckinghamshire New University is also located in High Wycombe. Located in the centre of town on the former site of High Wycombe College of Art and Technology. It got its university charter in 2007 summer.
Training Locations at which ITIL® Service Lifecycle - Service Operation is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading