UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.

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03 Course Overview

The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).

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02 What will the delegates learn ?

  • Understand Service Design principles, processes and technology-related activities
  • Be able to consider Service Design challenges, critical success factors and risks
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04 Course Content

Introduction to Service Design

  • Overview of Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Different Principles of Service Design

  • Overview of Principles
  • Service Composition and four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction to Design Coordination Process

  • Define coordination process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Service Level Management Processes

  • Define Service Level Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Supplier Management Process

  • Define Supplier Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Availability Management Processes

  • Define Availability Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Capability Management Process

  • Define Capacity Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Process of Information Security Management

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Organising Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Technology and implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Design 09/07/2018 Southampton
3 Days
£3499
ITIL® Service Lifecycle - Service Design 29/10/2018 Southampton
3 Days
£3499
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About Southampton

Southampton

Southampton is a vast city located on the south coast of England, and it is the ceremonial county of Hampshire. It is 75 miles south-west of London and 19 miles Portsmouth north-west. It is an important port and closest city to New Forest. Southampton has an approximate population of 253,651, and it is a unitary authority. Name of this town while writing is abbreviated as “ So’ton” or “Soton”, and people of Southampton are called Sotonian.

This city has various employers that include University of Southampton, Southampton Airport, BBC South, the NHS, ABP, Carnival UK and Southampton Solent University. Southampton is known for its link with RMS Titanic, Spitfire in the world War II as one of the departure points for D-Day. It is also known as the home port for various large cruise ships in the world. Southampton has a large shopping centre and retail parks. According to 2001 census, Southampton and Portsmouth are known to be parts of the different urban area however by the time of 2011 census both towns merged to become a sixth largest area in the England called South Hampshire. The population of the region is 855,569. New built up area is also known as Solent City. With a population of around 1.5 million, it has become one of the most populous metropolitan areas in the United Kingdom.

Education

Southampton city has high education sector. Southampton Solent University and the University of Southampton together has a student population of over 40,000. The University of Southampton was discovered in 1862 and got its Royal Charter in 1952 as University, and it has over 22,000 students. This university is ranked in top 100 research Universities in the world in 2010 Academic Ranking of World Universities.  The University of Southampton was positioned in the top 80 universities in the world in 2010 by THES-QS World University Rankings. University itself considers it one of the top 5 research universities in the United Kingdom. This University has a good global reputation for engineering, sciences, chemistry, cancer sciences, oceanography, sound and vibration, computer science, electronics, optoelectronics, textile conservation at Textile Conservation Centre. Southampton is also home to National Oceanography Centre, Southampton also was known as NOCS, and the focus of Natural Environment Research Council funded marine research. There are 17,000 students at the Southampton Solent University, and it provides training, research, consultancy, design and other services required for industry and business.

War sash Maritime Academy is also located in Southampton that provides certification and training for international offshore oil industries and shipping. Along with school sixth forms at St Anne’s and King Edward’s, there are two sixth form college in Southampton namely Richard Taunton Sixth Form College and Itchen College. A large number of Southampton pupils will travel outside the city for example to Southampton city college and Barton Pevent College for further education. College offers various courses for school leaves as well as access courses for adult learners. In Southampton, there is 79 state run school that comprises of  1 nursery school, 21 infant schools, 24 primary schools, 16 junior schools, 8 secondary schools, 2 secondary schools with sixth forms, nine special schools and two academies called Oasis Academy Lord’s Hill and Oasis Academy Mayfield. Independent Schools in Southampton include King Edward VI School, St Mary’s College and The Gregg School.

 

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Locations Availability

ITIL® Service Lifecycle - Service Design Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

OTHER RELATED INFORMATION

ITIL® Lifecycle Phases

ITIL® lifecycle phases:

There are five phases of ITIL® lifecycle which are explained as:

Service Strategy:

This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading

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