Course code: IT2938
Duration: 3 Days*
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL Service Design is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Design focuses on the design of IT services, including the architectures, processes, policies and documentation required to meet organisational or programme needs.
Our Service Design course lasts 3 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to effectively use and apply Service Design guidance within the lifecycle and prepare to pass the Service Design exam.
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Ensure the consistency of new or changed services to all other services within the organisation Learn how to make the technology architectures and management systems consistent Determine the processes, roles and responsibilities for operating new and changed services Discover various CSFs, KPIs, risks and challenges associated with the service design phase of the Service Lifecycle The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Southampton
Southampton is a vast city located on the south coast of England, and it is the ceremonial county of Hampshire. It is 75 miles south-west of London and 19 miles Portsmouth north-west. It is an important port and closest city to New Forest. Southampton has an approximate population of 253,651, and it is a unitary authority. Name of this town while writing is abbreviated as “ So’ton” or “Soton”, and people of Southampton are called Sotonian.
This city has various employers that include University of Southampton, Southampton Airport, BBC South, the NHS, ABP, Carnival UK and Southampton Solent University. Southampton is known for its link with RMS Titanic, Spitfire in the world War II as one of the departure points for D-Day. It is also known as the home port for various large cruise ships in the world. Southampton has a large shopping centre and retail parks. According to 2001 census, Southampton and Portsmouth are known to be parts of the different urban area however by the time of 2011 census both towns merged to become a sixth largest area in the England called South Hampshire. The population of the region is 855,569. New built up area is also known as Solent City. With a population of around 1.5 million, it has become one of the most populous metropolitan areas in the United Kingdom.
Education
Southampton city has high education sector. Southampton Solent University and the University of Southampton together has a student population of over 40,000. The University of Southampton was discovered in 1862 and got its Royal Charter in 1952 as University, and it has over 22,000 students. This university is ranked in top 100 research Universities in the world in 2010 Academic Ranking of World Universities. The University of Southampton was positioned in the top 80 universities in the world in 2010 by THES-QS World University Rankings. University itself considers it one of the top 5 research universities in the United Kingdom. This University has a good global reputation for engineering, sciences, chemistry, cancer sciences, oceanography, sound and vibration, computer science, electronics, optoelectronics, textile conservation at Textile Conservation Centre. Southampton is also home to National Oceanography Centre, Southampton also was known as NOCS, and the focus of Natural Environment Research Council funded marine research. There are 17,000 students at the Southampton Solent University, and it provides training, research, consultancy, design and other services required for industry and business.
War sash Maritime Academy is also located in Southampton that provides certification and training for international offshore oil industries and shipping. Along with school sixth forms at St Anne’s and King Edward’s, there are two sixth form college in Southampton namely Richard Taunton Sixth Form College and Itchen College. A large number of Southampton pupils will travel outside the city for example to Southampton city college and Barton Pevent College for further education. College offers various courses for school leaves as well as access courses for adult learners. In Southampton, there is 79 state run school that comprises of 1 nursery school, 21 infant schools, 24 primary schools, 16 junior schools, 8 secondary schools, 2 secondary schools with sixth forms, nine special schools and two academies called Oasis Academy Lord’s Hill and Oasis Academy Mayfield. Independent Schools in Southampton include King Edward VI School, St Mary’s College and The Gregg School.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
Service Strategy:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading
