Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Located on the River Dee, close by the Welsh border, is the city of Chester. Founded by the Romans as “Castrum” or Deva Victrix in 79 AD during the reign of Emperor Vespasian, Chester got its city status only in 1541. Chester, with a number of buildings that belong to the medivial times, is the best preserved among the walled cities in Britain. The development of the city began with the Industrial Revolution which brought railways, canals and new roads to the city. Also, there are the Chester Town Hall and Grosvenor Museum, that stand as examples of Victorian architecture.
The history of Chester is mainly divided into four periods – Roman, Medivial , the Industrial Revolution and the Modern era.
During this time, Chester was established as a fortress to counter the attacks from the Irish Sea. It was also named as Deva owing to the name of the goddess Dee. Many theories suggest that Chester was initially the city of choice instead of Londonium (now London) for becoming the principal city of the Roman Province of Britannia Superior (what is now the United Kingdom).
After the withdrawl of the Roman troops, Chester became a part of Powys – one of the many kingdoms of Romano-British era.Chester was renamed as Deverdoeu in the 12th Century.Earlier it is also said to have been known as the “City of Legions”.
During the late 18th century, the Industrial Revolution was showing its effects in England and elsewehere. Chester was to play a significant role in the Industrial Revolution because of its market place and the railway station.
When the Second World War came to an end, Chester was already encountering housing problems. Farmland durings the 1950’s and 60’s were were developed as residential areas to form the suburb of Blacon. To take care of the traffic problems , a bypass was built in 1964 through and around the city centre.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading