UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must complete ITIL® Foundation.

 

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03 Course Overview

ITIL® OSA

The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Understand the Operational Support and Analysis processes
  • Learn how OSA interacts with other lifecycle processes
  • Consider the technology available for OSA
  • Identify and tackle issues faced when introducing/implementing Service Operation
  • Prepare to take the OSA exam
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04 Course Content

  • Introduction to OSA
  • Service Operations
  • OSA Processes and Functions
  • Events Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Operations Functions
  • Common Service Operations Activities
  • Organisational Structures
  • Technology and Implementation Considerations
  • Implementing Service Operation
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Capability - Operational Support and Analysis 26/03/2018 Doncaster
5 Days
£6499
ITIL® Service Capability - Operational Support and Analysis 27/03/2018 Doncaster
5 Days
£6499
ITIL® Service Capability - Operational Support and Analysis 03/04/2018 Doncaster
5 Days
£6499
ITIL® Service Capability - Operational Support and Analysis 08/05/2018 Doncaster
5 Days
£6499
ITIL® Service Capability - Operational Support and Analysis 29/05/2018 Doncaster
5 Days
£6499
ITIL® Service Capability - Operational Support and Analysis 28/08/2018 Doncaster
5 Days
£6499
ITIL® Service Capability - Operational Support and Analysis 27/12/2018 Doncaster
5 Days
£6499
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About Doncaster

Doncaster is known for its market located in South Yorkshire, England. Collectively with its surrounding suburbs and settlements, the town forms a part of the Metropolitan Borough of Doncaster. The town has a total population of 109,805.

Historically being part of the Yorkshire’s West Riding, Doncaster is 20 miles (nearly 30 km) away from the Sheffield. It is served mutually by an international airport, Robin Hood Airport Doncaster Sheffield in Finningley. The Doncaster Urban Area had a total population of 158,141 in 2011. 

 

Roman

Inhabited by former residents, Doncaster developed up at the site of a Roman fort built in the 1st century at the River Don crossing point. 

An alternative direct land route between Lincoln and York was provided by Doncaster. Ermine was the main route between York and Lincoln. It required parties to break down into smaller parts to cross the Humber in boats. 

 

Geography

Doncaster is a huge settlement and borough in South Yorkshire. The borough expanded dramatically in a population with the development of coal mining. 

The minister controls the Doncaster skyline in the middle of the town. The Frenchgate Shopping Centre has a significant position in the skyline. 

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Locations Availability

ITIL® Operational Support and Analysis (OSA) Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.