Course code: IT2938
Duration: 5 Days*
Pass rate: 99%
You must complete ITIL® Foundation.
The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Capability - Operational Support and Analysis||02/01/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event497065||Scheduled||
|ITIL® Service Capability - Operational Support and Analysis||06/04/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event499394||Scheduled||
|ITIL® Service Capability - Operational Support and Analysis||14/04/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event499395||Scheduled||
|ITIL® Service Capability - Operational Support and Analysis||04/05/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event501437||Scheduled||
|ITIL® Service Capability - Operational Support and Analysis||26/05/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event501438||Scheduled||
|ITIL® Service Capability - Operational Support and Analysis||21/12/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event503539||Scheduled||
Canterbury is an English cathedral city. It is also a UNESCO World Heritage Site. Canterbury lies on the famous river named as Stour. The Archbishop of Canterbury is the chief bishop of the Church of England. The globally Anglican Communion functioned as the Apostle to the Kingdom known as pagan of Kent around the turn of the 7th century. The city's cathedral turns into a key focus of pilgrimage. It is because of the martyrdom of Thomas Becket in 1170.
The Canterbury area has been inhabited since old times. Lower Palaeolithic axes and pots of Neolithic and Bronze Age have been found in the area. Canterbury was first noted as the main settlement of the Celtic tribe of the Cantiaci. In the 1st century, the Romans captured the settlement and named it as “Durovernum Cantiacorum”.
Canterbury is located at the position of 51°16′30″N 1°05′13″E (51.275, 1.087) in East Kent. The coastal towns of Herne Bay and Whitstable are 6 miles ( nearly 10 km) to the north, and Faversham is 8 miles (approximately 13 km) to the north-west. The civil township of Thanington Without is to the south-west; the rest of the city is unparished. Harbledown, Wincheap and Hales Place are chief suburbs of the city.
At the 2001 UK census, the total population of the Canterbury's urban area wards was 43,432. In the year of 2011, the total area population was counted up as 151,200, with an 11.7% increase from 2001.
The 2001 census, residents of the Canterbury, had an average age of 37.1 years. Of the 17,536 households, 10% were lone parents, 39% were couples, 35% were one-person households, and 15% other. Of those aged from 16 to 74 in the city, 27% had a higher education qualification, which was higher than the 20% national average.
Training Locations at which ITIL® Operational Support and Analysis (OSA) is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.