UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must complete ITIL® Foundation.

 

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03 Course Overview

ITIL® OSA

The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Understand the Operational Support and Analysis processes
  • Learn how OSA interacts with other lifecycle processes
  • Consider the technology available for OSA
  • Identify and tackle issues faced when introducing/implementing Service Operation
  • Prepare to take the OSA exam
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04 Course Content

  • Introduction to OSA
  • Service Operations
  • OSA Processes and Functions
  • Events Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Operations Functions
  • Common Service Operations Activities
  • Organisational Structures
  • Technology and Implementation Considerations
  • Implementing Service Operation
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

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Course Name Dates Duration Price Book Online
ITIL® Service Capability - Operational Support and Analysis 17/12/2018 Aberdeen
5 Days
£4499
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About Aberdeen

Aberdeen is the third most populated city in the Scotland. It is one of the 32 local government council regions and 37th most populated area as well. The nicknames of Aberdeen are Granite City, Grey City and the Silver City with the Golden Sands. During the mid-18th to mid-20th centuries, Aberdeen’s buildings are incorporated locally mined grey granite. The region around Aberdeen was settled around 8000 years ago. Later this environment results in chilly summers.

Aberdeen got Royal Burgh tag from David of Scotland. This city has two universities. One is the University of Aberdeen founded in 1495. Second is Robert Gordon University founded in 1992. The Robert University later became the centre of the north-east of Scotland. 

This city’s Heliport is the commercial heliport in the world. It has won Bloom competition reward. It hosts the Aberdeen International Youth Festival. Mercer named Aberdeen as the 57th most liveable city in the world in 2015. In 2012, HSBC tagged Aberdeen as a leading hub and one of the eight super cities.

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Locations Availability

ITIL® Operational Support and Analysis (OSA) Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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