benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have at least 17 ITIL credits.

The course is intended for anybody who wishes to work in a service management role and who have achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.

 

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02 Course Overview

ITIL® MALC

The ITIL® MALC exam certifies that candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL® Expert qualification.

Details

  • Multiple choice
  • 10 questions
  • 120 minutes' duration
  • Pass mark is 70%, 35/50
  • Closed book exam

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 
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03 What will the delegates learn ?

  • Understand how the life cycle stages can be integrated across the service lifecycle
  • Gain competency in managing services across the service lifecycle
  • Prepare for the ITIL® MALC exam

 

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04 Course Content

  • Key Concepts of the Service Lifecycle
  • Communication & Stakeholder Management
  • Integrating Service Management Processes across the Lifecycle
  • Managing Services across the Lifecycle
  • Challenges, Critical Success Factors and Risks of Service Lifecycle Stages
  • Governance, Roles, People, Competence and the Organization
  • Measurement
  • Implementing and Improving Service Capability
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ENQUIRE COURSE EVENTS & PRICES

ITIL® Managing Across the Lifecycle Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Chorley

Chorley

Located in Lancashire, England, Chorley in a market town. It is 8.1 miles north of Wigan, 11 miles North West of Bolton, 12 miles south of Preston, 10.8 miles south-west of Blackburn and 19.5 miles North West of Manchester. Cotton industry of this town contributes to its wealth.

History

In the year 1970s, factory chimneys dominated this town. Most of the chimneys have been demolished that include Morrison’s Chimney and other mill buildings. According to 2011 census, this area had a population of 34,667. Chorley does not exist in Domesday Book even though it is thought to be one of the twelve Berewicks in Leyland hundred. For the first time, Chorley appeared in historical records in mid-thirteenth century as part of the part of Croston Lordship owned by William de Ferrer’s and Earl of Derby around 1250.

Oldest existing building in Chorley is St Laurence’s Church. It first appeared in historical records what it was dedicated in 1362. People believe that the church is named after Saint Laurence who was an Irish Saint. He died in Normandy in the 12th century. His bones were given to the church by local noble Sir Rowland Standish who was an ancestor of Myles Standish. The industrial revolution in the 19th century helped Chorley gain its wealth. Chorley had many mills till late 20th century which made it a major cotton town. Between the 1950s and 2000s, various mills were demolished and remaining were converted for modern business purposes. Now few mills are used for manufacturing. The last mill to stop producing textiles was Lawrence’s Mill in 2009. During Second World War, this town played a major role, and it was home to Royal Ordnance Factory.

Economy

The first industry in Lancashire was mining. Evidence of this can be seen as various quarries were abandoned on outskirts of town. One of these is Anglezarke Quarry that is located between Horwich and Chorley. Remnants of mining include Duxbury Mine on Wigan Lane. Later on, the Mining industry was replaced by Cotton Mills. From the neighbouring town of Leyland, Truck manufacturing was inherited. Large factory on Pilling Lane produced military vehicles and tanks during Second World War. Production decreased after Second World War. The final part of the site was closed in 2008 by BAE systems. Through the 20th century, especially later half, Chorley lost much of its manufacturing capacity with great losses. Loss leads to the complete disappearance of coal, textiles, armaments industries and motor vehicles. Leyland Trucks and BAE systems are largest employers in Central Lancashire area. They have sites in Leyland and Samlesbury area.

Companies that are located in Borough are:

BAE Systems

FedEx

North West Depot

Talent

CSC

In 2011, Chorley Council started an Initiative “Choose Chorley” to encourage small and large businesses to move to Chorley. In 2014, website www.choosechorley.co.uk was launched, and later domain name was acquired from Chorley based web design agency, NRD Media. The initiative offers opportunities to major people in the town, tailored support and financial incentives for business growth.

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Locations Availability

ITIL® Managing Across the Lifecycle Availability

  Training Locations at which ITIL® Managing Across the Lifecycle is presently scheduled at:

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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