benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have at least 17 ITIL credits.

The course is intended for anybody who wishes to work in a service management role and who have achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.

 

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02 Course Overview

ITIL® MALC

The ITIL® MALC exam certifies that candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL® Expert qualification.

Details

  • Multiple choice
  • 10 questions
  • 120 minutes' duration
  • Pass mark is 70%, 35/50
  • Closed book exam

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 
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03 What will the delegates learn ?

  • Understand how the life cycle stages can be integrated across the service lifecycle
  • Gain competency in managing services across the service lifecycle
  • Prepare for the ITIL® MALC exam

 

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04 Course Content

  • Key Concepts of the Service Lifecycle
  • Communication & Stakeholder Management
  • Integrating Service Management Processes across the Lifecycle
  • Managing Services across the Lifecycle
  • Challenges, Critical Success Factors and Risks of Service Lifecycle Stages
  • Governance, Roles, People, Competence and the Organization
  • Measurement
  • Implementing and Improving Service Capability
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ENQUIRE COURSE EVENTS & PRICES

ITIL® Managing Across the Lifecycle Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Brighton

Brighton is a seaside resort located on the south coast of England. It is part of the historic county of East Sussex, in the great county of Sussex. Historical proof of settlement in the region dates back to the Bronze Age, Roman and Anglo-Saxon periods. The important ancient settlement of "Brighthelmstone" was documented in the book named as Domesday in 1086. The town's importance increases in the Middle Ages as the Old Town established, but it languished in the early modern period, attacks by foreign countries, affected by storms, a decreasing economy and a declining population. It starts attracting more tourists after better-quality road transport to London and becoming a boarding point to travel to France by boats. The town also developed in popularity as a health resort for sea-bathing to cure illnesses.

History

The first settlement happened in the Brighton area was between Whitehawk Camp and a Neolithic encampment at Whitehawk Hill which has been dated to between the year of 3500 BC and 2700 BC. It is among one of the six causewayed enclosures in Sussex. Archaeologists have only partly explored it, but have found numerous burial mounds, tools and bones, suggesting it was a place of some importance. There was also a Bronze Age settlement held at Coldean. In the 7th century BC, Brythonic Celts arrived in Britain, and a vital Brythonic settlement happened at Hollingbury Camp on popular Hollingbury Hill. This Celtic Iron Age encampment happened from the 2nd or 3rd  century and is bounded by substantial earthwork outer walls with a diameter of 1,000 ft. (approx 300 m). Cissbury Ring, roughly 10 miles (nearly 16 km) from Hollingbury, is recommended to have been the tribal "capital".

Geography and topography

It is situated between the South Downs and the English Channel to the north and south, respectively. The Sussex coast forms a broad, shallow bay between the headlands of Selsey Bill and Beachy Head; Brighton established near the centre of this bay around a seasonal river, the Wellesbourne (Whalesbone), which streamed from the South Downs above Patcham. This emptied into the English Channel at the beach near the East Cliff, forming "the natural drainage point for Brighton".

Economy

In 1985, the Borough Council termed three "myths" about Brighton's economy. Common beliefs were that most of the working population travelled to London every day; that tourism provided most of Brighton's income and jobs; or that the borough's citizens were "composed entirely of wealthy theatricals and retired business people" rather than workers. Since the 18th century it has been an significant centre for commerce. 

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Locations Availability

ITIL® Managing Across the Lifecycle Availability

  Training Locations at which ITIL® Managing Across the Lifecycle is presently scheduled at:

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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