ITIL® Online Service Transition Training Course

Individuals who want to attend ITIL® Online Service Transition Training Course must hold ITIL® Foundation Certificate.

ITIL® Service Transition

The ITIL® Online Service Transition exam validates knowledge of the Service Transition stage of the lifecycle, including core activities and techniques.

Details

• Multiple choice
• 8 questions
• 90 minutes' duration
• Pass mark is 70%, 28/40
• Closed book exam

• Understand Service Transition principles
• Learn how to manage, control and organise Service Transition
• Coordinate Service Transition technology related activities
• Analyse, select and justify implementation approaches, challenges, critical success factors and risks

Introduction to Service Transition

• Define Service
• Service Transition
• Scope and objective
• Value to business
• Performance optimisation of Service Transition
• Interfaces to other stages of service lifecycle
• Service Transition Processes

Principles of Service Transition

• Principles supporting Service Transition
• Policies for Service Transition

Introduction to Service Transition Processes

• Define service transition process
• Transition Planning and Support
• Change Management
  • Policies, principles and basic concepts
  • Remediation planning
  • Methods and Techniques
  • Triggers, input and output
  • Key performance indicators and metrics

• Introduction to Service Asset and Configuration Management
  • Define Service Asset and Configuration Management
  • Scope and Objective
  • Value to business
  • Key concepts and terminologies
  • Methods and Techniques
  • Triggers, input and output

• Introduction to Release and Deployment Management
  • Define Release and Deployment Management
  • Scope and Objective
  • Value to business
  • Key Concepts and Principles
  • Methods and Techniques
  • Performing transfer, deployment and retirement
  • Triggers, input and output
  • Information Management
  • Key performance indicators and metrics

• Introduction to Service Validation and Testing
  • Goals and Objectives
  • Scope
  • Value to business
  • Basic concepts and terminologies
  • Methods and Techniques
  • Triggers, input and output
  • Information Management
  • Key performance indicators

• Introduction to Evaluation
  • Define Evaluation
  • Goals and Objectives
  • Scope
  • Value to business
  • Key concepts and terminologies
  • Methods and Techniques
  • Triggers, input and output
  • Information Management
  • Key performance indicators

• Introduction to Knowledge Management
• Define Knowledge Management
• Goals and Objectives
• Scope
• Value to business
• Basic concepts and terminologies
• Methods and Techniques
• Triggers, input and output
• Information Management
• Key performance indicators

Service Transition common operation activities

• Manage communications and commitments
• Manage organisation and stakeholder change
• Stakeholder Management

Introduction to Organising Service Transition

• Define Organising Service Transition
• Process and service owner role
• Service Transition and another stage of life cycle
• Common roles
• Organisational context for service transition
• Organisation models to support Service Transition

Technology considerations

• Knowledge Management tools
• Collaboration
• Configuration Management System

Implementing Service Transition

• Stages of Introducing Service Transition
• Justifying Service Transition
• Designing Service Transition
• Introducing Service Transition
• Cultural change aspects
• Risk and value

Challenges, critical success factors and risks

• Challenges
• Critical success factors
• Risks
• Service Transition under difficult conditions