UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

Individuals who want to attend ITIL® Online Service Transition Training Course must hold ITIL® Foundation Certificate.

Show More

03 Course Overview

ITIL® Service Transition

The ITIL® Online Service Transition exam validates knowledge of the Service Transition stage of the lifecycle, including core activities and techniques.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
Show More

02 What will the delegates learn ?

  • Understand Service Transition principles
  • Learn how to manage, control and organise Service Transition
  • Coordinate Service Transition technology related activities
  • Analyse, select and justify implementation approaches, challenges, critical success factors and risks
Show More

04 Course Content

Introduction to Service Transition

  • Define Service
  • Service Transition
  • Scope and objective
  • Value to business
  • Performance optimisation of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Principles of Service Transition

  • Principles supporting Service Transition
  • Policies for Service Transition

Introduction to Service Transition Processes

  • Define service transition process
  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics

 

  • Introduction to Service Asset and Configuration Management
    • Define Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output

 

 

  • Introduction to Release and Deployment Management
    • Define Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Key Concepts and Principles
    • Methods and Techniques
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics

 

  • Introduction to Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Basic concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

 

  • Introduction to Evaluation
    • Define Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

 

  • Introduction to Knowledge Management
  • Define Knowledge Management
  • Goals and Objectives
  • Scope
  • Value to business
  • Basic concepts and terminologies
  • Methods and Techniques
  • Triggers, input and output
  • Information Management
  • Key performance indicators

 

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

 

Introduction to Organising Service Transition

  • Define Organising Service Transition
  • Process and service owner role
  • Service Transition and another stage of life cycle
  • Common roles
  • Organisational context for service transition
  • Organisation models to support Service Transition

 

Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

 

Implementing Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

 

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions
Show More
COURSE PACKAGES & PRICES

THE PACKAGES & PRICES

OTHER RELATED INFORMATION

ITIL® Lifecycle Phases

ITIL® lifecycle phases:

There are five phases of ITIL® lifecycle which are explained as:

Service Strategy:

This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading