Duration: 16 Hours
The professionals who want to participate in this course must hold ITIL® Online Foundation certificate with them. Having some previous experience in this sector can be beneficial for the candidates.
The ITIL® Online Practitioner exam certifies that you can adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Online Practitioner is not a prerequisite for ITIL Intermediate level qualifications. The ITIL Practitioner Certification will provide you with three credits towards the ITIL Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL digital badge. This makes this qualification a worthwhile investment.
Introduction to Service Management
Service Management Approach
Change Management in organisation
Metrics and Measurements
Overview of Communication
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading