Duration: 40 Hours
You must have at least 17 ITIL credits.
The course is intended for anybody who wishes to work in a service management role and who have achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.
In this course, delegates will understand the interactions as well as interfaces between various operations and processes in service lifecycle. With the help of this course, merge the knowledge about different areas of ITIL® in Service Lifecycle into one service management strategy. The ITIL® MALC exam certifies the candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL® Expert qualification.
This examination will be conducted at the end of the training to measure the knowledge attained by the delegate. The performance of the candidate will be measured by the marks attained.
Overview of Managing Across the Lifecycle
Major concepts of Service Lifecycle
Integrating Service Management Processes across the Lifecycle
Stakeholder and communication management
Manage various services
Governance, Roles, People, Competence, and the Organization
Introduction to Measurement
Implement and Improve capabilities of Service Management