ITIL® Training Academy
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ITIL® Online Expert Training Course

Mastering ITIL® Concepts and Techniques

  2. ITIL® Online Expert Training Course

Quick Glance

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Exam Prepration Tips

It helps in preparation for the exam so that they can score well.

Certification

Become ITIL® Certified with our wide range of ITIL® courses.

COURSE HIGHLIGHTS

Course code:

Duration: 60 Hours

Pass rate: 99%

Exam: Included

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COURSE INFORMATION

ABOUT THE COURSE

Those professionals who are interested in practically implementing the knowledge gained through the ITIL® certification can sit for the ITIL® Online Expert course. ITIL® can be achieved only by accumulating 22 credits from all the certifications. During the training sessions, the delegates gain knowledge through virtual classes. An exposure to the basic concepts of ITIL® and its terminology is recommended.

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Learning Objectives

  • Give the best to your organisation with an Expert Training
  • Establish and manage governance in a service management organisation
  • Identify metrics to measure IT services and associated activities
  • Apply for ITIL® Master Level after completing this course

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UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

  • The candidate must have 22 credits before attending ITIL® Online Expert course
  • The delegate must hold ITIL® Foundation Certification before attending this course
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03 Course Overview

ITIL® Expert is a cohesive training programme that includes all ITIL® intermediates certifications into one. Both the Service Lifecycle and the Service Capability form a part of the ITIL® Expert curriculum.

 Exam

  •  At the end of the course, the delegates have to sit for an exam to get certified. The exam is a Multiple Choice Questions type and will be of scenario based. Each question has 4 options to choose from. The candidate requires getting a score of 70% to get through the exam.         
  • The exam must be completed in a given time only
  • English would be used as default language during the exam. 
  • All details regarding exam will be provided during the training before the exam. For any queries feel free to contact our help and support team anytime.
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02 What will the delegates learn ?

  • Get superior knowledge on IT Service Management
  • You can apply for ITIL® Master Level after completing this course
  • Give best to your organisation after completing this course
  • Get to know about the purpose, principles and objectives of ITIL® Lifecycle
  • Establish and manage governance in a service management organisation
  • Determine how to integrate and implement various IT processes of IT Service Management across the lifecycle
  • Identify metrics to measure IT services and associated activities
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04 Course Content

  • Lifecycle track
    • Service Strategy
    • Service Design
    • Service transition
    • Service operation
    • CSI
    • Managing across the Lifecycle

 

  • Capability Track
    • Release, control and validation
    • Service offerings and agreements
    • Operational support and analysis
    • Planning, protection and optimisation
    • Managing across the Lifecycle

 

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COURSE PACKAGES & PRICES

THE PACKAGES & PRICES