01 Course Pre-requisites

  • The candidate must have 22 credits before attending ITIL® Online Expert course
  • The delegate must hold ITIL® Foundation Certification before attending this course
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02 Course Overview

ITIL® Expert is a cohesive training programme that includes all ITIL® intermediates certifications into one. Both the Service Lifecycle and the Service Capability form a part of the ITIL® Expert curriculum.


  •  At the end of the course, the delegates have to sit for an exam to get certified. The exam is a Multiple Choice Questions type and will be of scenario based. Each question has 4 options to choose from. The candidate requires getting a score of 70% to get through the exam.         
  • The exam must be completed in a given time only
  • English would be used as default language during the exam. 
  • All details regarding exam will be provided during the training before the exam. For any queries feel free to contact our help and support team anytime.
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03 What will the delegates learn ?

  • Get superior knowledge on IT Service Management
  • You can apply for ITIL® Master Level after completing this course
  • Give best to your organisation after completing this course
  • Get to know about the purpose, principles and objectives of ITIL® Lifecycle
  • Establish and manage governance in a service management organisation
  • Determine how to integrate and implement various IT processes of IT Service Management across the lifecycle
  • Identify metrics to measure IT services and associated activities
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04 Course Content

  • Lifecycle track
    • Service Strategy
    • Service Design
    • Service transition
    • Service operation
    • CSI
    • Managing across the Lifecycle


  • Capability Track
    • Release, control and validation
    • Service offerings and agreements
    • Operational support and analysis
    • Planning, protection and optimisation
    • Managing across the Lifecycle


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ITIL® Online Expert Training Course Enquiry

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About Virtual

Home Virtual, attend intructor-led classroom course from the comfort of your own home

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