Course code:
Duration: 10 Hours
Pass rate: 99%
Exam: Included
Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams
Clear and concise objectives to guide delegates through the course.
It helps in preparation for the exam so that they can score well.
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ITIL® Continual Service Improvement is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL® Continual Service Improvement focuses on the principles and techniques used in the service improvement stage of the lifecycle.
The duration of Continual Service Improvement course is 10 Hours. Through expert tuition and exercises, you will gain an understanding of the core concepts, activities and techniques within Continual Service Improvement and prepare to pass the Continual Service Improvement exam.
To continuously improve the quality of services within the organisation To review, analyse and make recommendation on enhancing opportunities in each phase of Service Lifecycle Identify and implement activities needed for enhancing the effectiveness of the IT service management process Make sure that applicable quality management methods are used for supporting Continual Service Improvement activities ITIL® Continual Service Improvement
The ITIL® Continual Service Improvement exam validates knowledge of the Continual Service Improvement stage of the lifecycle, including core activities and techniques.
Details
Introduction and Overview
Principles of Continual Service Improvement
The seven –step improvement process
Methods and Techniques
Organisation and Technology Considerations
Implementing Continual Service Improvement
