ITIL® Blog & Insights | ITIL® Training Academy

ITIL® Service Delivery: A Complete Guide for IT Service Management

ITIL® Service Delivery focuses on managing and improving IT services through defined processes to ensure reliability, performance, and business value. It explains how organisations can design, deliver, and improve IT services to meet business needs and customer expectations through a series of structured ITIL® practices.

View More Jan 6, 2026

Top 12 ITIL Tools for IT Service Management

Top 12 ITIL® Tools for Effective IT Service Management

ITIL® Tools help organisations of all sizes to optimise IT processes, boost efficiency, and improve service delivery through smarter, more efficient operations. Using the right tools is valuable because it helps teams to improve service quality, reduce downtime, automate workflows, and align IT services with business goals.

View More Jan 6, 2026

What is an IT Service Catalogue? How to Create It with Examples

An IT Service Catalogue is a user-friendly list of IT services an organisation offers, showing available software, hardware, support, costs, and SLAs clearly. It helps employees and customers quickly understand available services and how to access them. This improves transparency, speeds up delivery, and supports efficient self-service.

View More Jan 17, 2026

What is Service Request Management? A Complete Guide

Service Request Management is an ITIL® 4 practice that handles user-initiated requests for predefined services, such as password resets or software access. Automating workflows and maintaining service catalogues improves efficiency, reduces overhead, and enhances user satisfaction. It is a core practice within IT Service Management.

View More Jan 22, 2026