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About Norwich

Norwich is a town on the River Wensum in East Anglia and lies about 100 miles north-east of London. For the period of the 11th century, it was the chief city in England after London, and one of its most important. It sustained the capital of the most crowded English county until the Industrial Rebellion.

The urban area of Norwich had a populace of 213,166 rendering to the 2011 Survey. This area ranges outside the city border, with wide suburban areas on the western, northern and eastern sides, with Costessey, Taverham, Hellesdon, Bowthorpe, Old Catton, Sprowston and Thorpe St Andrew. A total of 132,512 citizens are living in the Town of Norwich. It is the fourth most throatily engaged local government area in the East of England, with 3,480 people per square kilometre.

 Government

City and county councils:

Norwich has been ruled by two tiers of local government since the implementation of the Local Government Act 1972. The upper level is Norfolk County Assembly, which achieves planned services such as schools, social services and libraries across the county of Norfolk. The lower row is Norwich City Assembly, which functions local facilities such as housing, preparation, freedom and travel.

Norwich elects 13 region councillors to the 84-member county council. The city is unglued into single-member electoral separations, and county councillors are chosen every four years. Following the 2013 county council elections, the dissemination of council seats is Labour Party 8, Green Party 4, and Liberal Democrats 1. The county board is presently under no general control.

Norwich City Council involves of 39 councillors chosen to signify 13 wards — three councillors per ward. Elections are detained by thirds, where one councillor in each ward is elected yearly for a four-year term, but in the year of county council elections. It is currently measured by the Labour Party. Following the 2016 local votes, the distribution of council seats is Labour 26, Green Party 10, and Liberal Democrats 3.

Lord Mayoralty and shrievalty

Norwich Guildhall is the seat of local government from the early 15th century until 1938. The ritual head of the city is the Lord Mayor; though now merely a ceremonial location, in the past the office carried substantial expert, with decision-making powers over the funds and matters of the city council. As of 2017, the Lord Mayor is Cllr. David Fullman and the Deputy Lord Mayor is Cllr. Martin Schmierer. The office of mayor of Norwich dated from 1403 and was raised to the dignity of lord mayor in 1910 by Edward VII "given the position occupied by that city as the chief town of East Anglia and its close association with His Majesty". From 1404 the people of Norwich, as a county corporate, had the honour of selecting two sheriffs. Under the Public Corporations Act 1835, this number of sheriffs was abridged to one, and it converted an completely ceremonial post. Both Lord Mayor and Sheriff are chosen at the council's annual meeting.

ITIL® Training & Certification

Topic Introduction

ITIL® 4 Managing Professional Courses are designed for delegates with foundational knowledge and want to gain practical and technical skills to lead IT-enabled services, teams, and digital workflows within an organisation.The ITIL® 4 Managing Professional Certification includes four modules integrating core service management practices, value streams, and digital transformation. These courses include Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT; and Direct, Plan & Improve. Completing these courses demonstrates your readiness to manage modern IT services with agility and effectiveness.This certification is ideal for IT service managers, practitioners, and professionals working in roles across the service value chain. It equips you with the expertise required to align IT operations with evolving business goals and to adopt a collaborative, end-to-end operating model.

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Our Learning Delivery Options

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Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

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Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

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Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

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Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

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Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management
  • Oversees end-to-end service delivery aligned with ITIL best practices.
  • Ensures consistent performance and continual improvement of IT Services.
  • Bridges business goals and IT operations for maximum service value.
  • Controls and coordinates all ITIL-defined change processes.
  • Minimises service disruptions while implementing critical IT changes.
  • Ensures risk assessment and stakeholder communication during transitions.
  • Manages incident lifecycles to restore services quickly and efficiently.
  • Reduces downtime by applying ITIL frameworks to real-time issues.
  • Enhances user satisfaction through structured incident resolution.
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Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

You can join live classroom training (virtual) while staying at home and feeling safe.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.

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To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

The ITIL® 4 Managing Professional Certification is an advanced qualification that builds on the ITIL® Foundation. It focuses on the practical and technical aspects of running successful IT-enabled services, teams, and workflows.

This certification is ideal for IT Practitioners, Service Managers, and professionals involved in technology-enabled service delivery and digital transformation initiatives.

Yes, delegates must have completed the ITIL® 4 Foundation Certification and passed all four modules: Create, Deliver & Support; Drive Stakeholder Value; High-Velocity IT; and Direct, Plan & Improve.

The certifications cover service management operations, stakeholder engagement, digital transformation, agile and lean working methods, governance, risk, and continual service improvement.

Absolutely. It is highly relevant for professionals in strategic and leadership positions who need to align IT services with business goals in dynamic environments.

Yes, it is a globally respected qualification backed by PeopleCert. It is recognised across industries as a benchmark for IT service leadership and digital capability.

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