ITIL 4 Strategist: Direct, Plan and Improve

Module 1: Understand the Key Concepts of Direct, Plan & Improve

• Understand the Following Key Terms:

  • Direction

  • Planning

  • Improvement

  • Operating Model

  • Methods

  • Risks

  • Scope of Control

• Differences Between the Following Key Concepts:

  • Vision and Mission

  • Strategy, Tactics, and Operations

  • Governance, Compliance, and Management

  • Policies, Controls, and Guidelines

• Relationship Between Value, Outcomes, Costs, Risks, and Direction, Planning, and Improvement

Module 2: Comprehend the Scope of Direction/Planning and Apply Key Principles and Methods

• Identify the Scope of Control and Within This:

  • How to Cascade Objectives and Requirements

  • How to Define Effective Policies, Controls, and Guidelines

  • How to Place Decision-Making Authority at the Correct Level

Module 3: Integrate Governance, Risk, and Compliance (GRC) Principles Into the Service Value System

• Role of Risk and Risk Management in DPI

• How Governance Impacts DPI

• How to Ensure That Controls are Sufficient, But Not Excessive

Module 4: Apply Continual Improvement Principles to Various Enhancements

• How to Use the ITIL Continual Improvement Model to Improve the Service Value System or Any Part of the SVS

• How to Identify Assessment Objectives, Outputs, Requirements, and Criteria

• How to Select an Appropriate Assessment Method for a Particular Situation

• How to Define and Prioritise Desired Outcomes of an Improvement

• How to Build, Justify and Advocate for a Business Case

• How to Conduct Improvement Reviews

• How to Embed Continual Improvement at All Levels of the SVS

Module 5: Use Communication and Change Management Principles for Direction, Planning, and Improvement

• Nature, Scope, and Potential Benefits of Organisational Change Management

• How to Use the Key Principles and Methods of Communication and OCM:

  • Identify and Manage Different Types of Stakeholders

  • Effectively Communicate With and Influence Others

  • Establish Effective Feedback Channels

• How to Establish Effective Interfaces Across the Value Chain

Module 6: Apply Measurement and Reporting Principles to Direction, Planning, and Improvement

• How to Define Indicators and Metrics to Support Objectives

Module 7: How to Direct, Plan and Improve Value Streams and Practices

• Direct, Plan, and Improve Value Streams and Practices

• Choose Appropriate Methods to Direct, Plan, and Improve Value Streams and Practices:

  • Addressing the 4 Dimensions

  • Applying the Guiding Principles

  • Value Stream Mapping

  • Optimisation of Workflow

  • Elimination of Waste

  • Ensuring and Utilising Feedback

• Understand key concepts of direction, planning, and continual improvement within the ITIL® 4 framework

• Appreciate the scope of governance, measurement, strategy alignment, and value stream optimisation in ITSM

• Enhance efficiency by integrating guiding principles, feedback mechanisms, and structured improvement approaches

• Apply Lean, Agile, and organisational change techniques to drive service value and adaptability

• Centralise planning and improvement practices to reduce complexity, optimise cost, and enable consistent progress