UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

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03 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
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04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 02/01/2018 Stoke-on-Trent
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 27/03/2018 Stoke-on-Trent
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 03/04/2018 Stoke-on-Trent
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 08/05/2018 Stoke-on-Trent
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 29/05/2018 Stoke-on-Trent
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 28/08/2018 Stoke-on-Trent
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 27/12/2018 Stoke-on-Trent
3 Days
£4499
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About Stoke-on-Trent

Stoke-on-Trent also called Stoke is a city in Staffordshire, England, with an area of 36 square miles (93 km2). Stoke-on-Trent was  formed as a confederation of six towns in the early 20th century. It derives it name from Stoke-upon-Trent, where city hall and the railway station were located. The commercial centre for Stoke-on-Trent goes by the name of Hanley  while the other four towns are Burslem, Tunstall, Longton and Fenton.

Pottery

The primary industry in Stoke-on-Trent is pottery. Initially, it was a conurbation of industries but now serves as a centre for service industries and distribution centres. Besides pottery, the other leading industries in Stoke-on-Trent are Coal and Steel though the tyre manufacturers have also shown their presence in the area.

Landmarks

The city boasts of a ceramics collection in the Potteries Museum and Art Gallery which is located in Hanley. Two other museums that are dedicated to the heritage are the Etruria Industrial Museum and the Gladstone Pottery Museum. The Wedgewood Museum in Barlaston opened in October 2008 and cost £10 Million.

Sports

Stroke-on-Tent citizens like to play football more than any other sports. It is the home ground for two professional leagues and is one of those small cities which boast of big leagues. The leagues that belong to this city are Stoke City and Port Vale. Cricket is also played in Stroke-on-Trent by the Starffordshire County Cricket Club, Meir Health Cricket Club. It is the Longton ground that is used for cricket venues as the other two venues – the County Ground and the Michellin Ground -  are inactive as of now.

Sports Persons

  • Stanley Matthews – Football
  • Phil Taylor – Dart
  • Roy Sproson – Football
  • Gordon Banks – Football
  • Bob Taylor – Cricket (Derbyshire)
  • David Lynn – Golf
  • Andrew Foster – Tennis
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Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.