UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

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03 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
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04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 02/01/2018 Peterborough
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 27/03/2018 Peterborough
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 03/04/2018 Peterborough
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 08/05/2018 Peterborough
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 29/05/2018 Peterborough
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 28/08/2018 Peterborough
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 27/12/2018 Peterborough
3 Days
£4499
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About Peterborough

Peterborough is a famous cathedral city in Cambridgeshire, England, with a total population of 183,631 according to  2011 census. In history it was part of Northamptonshire, it is 75 miles (nearly 121 km) north of London, on the River Nene which streams into the North Sea 30 miles (approx 48 km) to the north-east. The railway station is a vital stop on the East Coast Main Line between London and Edinburgh.

History

Etymology

The name of the town had changed to Burgh in the late tenth century, probably after Abbot Kenulf had constructed a defensive wall near to the abbey, and eventually established into the form Peterborough; this town does not appear to have been a borough until the 12th century. The different form of Gildenburgh is also found in the 12th-century history of the abbey, the Peterborough’s version of the Anglo-Saxon Chronicle and an abbey’s history by the monk Hugh Candidus.

Early history

Presently  Peterborough is the latest in a series of settlements which have at one time or other benefited from its place where the Nene leaves vast areas of permanently drained land for the fens. Leftovers of Bronze Age settlement and what is thought to be spiritual activity can be easily seen at the Flag Fen historical site to the east of the city centre. The fortified garrison town at Durobrivae on Ermine Street set up by Romans, five miles to the west in Water Newton, in the middle of the 1st century AD.

Modern history

Railway lines began functioning locally in the 1840s, but it was 1850 when the inaugural of the Great Northern Railway's line is starting from London to York that changed Peterborough from a market town to an industrial centre. Lord Exeter was against the railway passing through Stamford, so Peterborough, located between two main terminals at London and Doncaster, progressively developed as a regional hub.

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Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.