UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

Show More

03 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam
Show More

02 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
Show More

04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
Show More
COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 11/12/2017 Nottingham
3 Days
£2495
ITIL® Service Lifecycle - Service Strategy 15/01/2018 Nottingham
3 Days
£3499
ITIL® Service Lifecycle - Service Strategy 03/09/2018 Nottingham
3 Days
£3499
Show entries

About Nottingham

Nottingham is a town in Nottinghamshire, England. Nottingham has relations to the fable of Robin Hood. It was decided its city contract in 1897 as part of Queen Victoria's Diamond Jubilee reveals. Nottingham is a travel destination in 2011.

In 2015, Nottingham had a probable population of 321,550 with the broader urban area. Its metropolitan area is the main in the East Midlands and the second main in the Midlands. The populace of the Nottingham/Derby City region is projected to be 1,610,000. The city is also graded as a sufficiency level world city by the Globalization and World Cities Research Network.

Nottingham has an award-winning public conveyance system, with the largest openly possessed bus network in England and is also helped by Nottingham railway station and the modern Nottingham Express Transit tram system.

Government

Nottingham involves of 55 councillors, signifying 20 wards, who are selected every four years; the last votes being inside on 5 May 2011. The town also has a Lord Mayor who is designated by city councillors from among themselves. The position is ritual and has no official power or power. The City of Nottingham's limits are haggard and reject many conurbations. The western conurbations of Beeston, Stapleford and Eastwood, are managed by Broxtowe borough council. The Nottingham urban district ranges into Derbyshire where Ilkeston and Long Eaton are managed by Erewash Borough Congress. To the north, Hucknall is measured by Ashfield district council, while in the east Arnold and Carlton form part of the borough of Gedling. 

Show More
Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.