Course code: IT2938
Duration: 3 Days*
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL® Service Strategy is one of five courses that form the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Strategy focuses on strategic activities within the IT service lifecycle, including Service Portfolio Management, Demand Management, Financial Management and more.
Our Service Strategy course lasts 3 days, using expert instructor-led teaching, individual exercises, group discussions, and mock exams, you will prepare for the ITIL® Service Strategy examination and learn the principles and importance of the Service Strategy stage of the lifecycle.
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
To understand the expected duties of a service provider from the customer's prospective To guarantee customer satisfaction of organisational services, resulting in repeated business To maintain a cohesive and constructive relationship between the service provider and customer Continuously monitor the technology trends that can potentially impact the type, level, or utilisation of the services provided by the organisation The organisation's services must meet the needs of the customer You must have completed ITIL Foundation, prior to enrolling on this course.
The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.
The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Kingston upon Hull is a city located in East Riding of Yorkshire, England. Situated on River Hull, 40 km inland from the North Sea it has a population of 260,220.
In the 12th century, this town was discovered. The Monks of Meaux Abbey required a port from where wool from estates could be exported. These monks chose a place at the confluence of rivers Humber and Hull to construct a quay.
Nothing is specifically known about the foundation of the town but it was first mentioned in 1193. It was renamed Kings-town-upon Hull by King Edward 1 in 1299. Hull has been a military support port, market town, whaling and fishing centre and industrial metropolis. In English Civil Wars, Hull was an early theatre of battle. William Wilberforce took a significant part in the abolition of slave trade done in Britain.
From 1902, the city is unique in the United Kingdom has had a municipally owned telephone system. After facing massive damage during Second World War. At the beginning of 21st century the city saw large amounts of new spending in different sectors.
Tourist attractions of Kingston Upon Hull include Museum Quarter, Old Town, The Deep, Hull Marina that i a city landmark. Redevelopment of Ferensway, include the opening of St Stephen’ Hull and new Hull Truck Theatre. Sports in Kingston Upon Hull include Football and Rugby. KCOM study houses Hull City football club and Hull FC rugby league club. Hull is home to English Premier Ice Hockey League Hull Pirates.
The University of Hull was instituted in 1927, and now It has more than 16000 students. As of date, it ranks as the best university in the Yorkshire and Humber region, and is located in Newland suburb in the north-west of the city.
In 2013, it was announced that Hull would be 2017 UK City of Culture.
In 2015, it was announced that Ferens Art Gallery would host prestigious annual art prize called the Turner Prize in 2017. After this, the prize was held outside London every year.
History
The population of Hull in 1901 was 239,000, and it continued to increase. City Hall was built in 1909 and Guildhall in 1916. During 20th century facilities in Hull improved. In the 1920s and 1930s, slum clearance started in the centre of Hull. Many new council houses were built on West, North and East of the city. At the beginning of 20th-century various houses in Hull didn’t have flushing facility. In 1929, fences of Hull were extended to include part of Anlaby and Sutton. Queens’s gardens were laid out on a site filled in the dock. Hull suffered depression in the 1930s, and many Dockers got unemployed, in the ship building industry. In 1954, Hull University was founded. In 2001 an aquarium called The Deep was opened in Hull. Later at the beginning of 21st century, various parts of Hull were regenerated. Fish Market of Hull was closed in 2011. In 2017 Hull became UK City of Culture. Now the population of Hull is 258,000.
Training Locations at which ITIL® Service Lifecycle - Service Strategy is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
