UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

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03 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
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04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 28/08/2017 Heathrow
3 Days
£2145
ITIL® Service Lifecycle - Service Strategy 04/09/2017 Heathrow
3 Days
£2145
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Heathrow
3 Days
£2145
ITIL® Service Lifecycle - Service Strategy 23/10/2017 Heathrow
3 Days
£2145
ITIL® Service Lifecycle - Service Strategy 27/11/2017 Heathrow
3 Days
£2145
ITIL® Service Lifecycle - Service Strategy 01/01/2018 Heathrow
3 Days
£2595
ITIL® Service Lifecycle - Service Strategy 01/01/2018 Heathrow
3 Days
£2595
ITIL® Service Lifecycle - Service Strategy 01/01/2018 Heathrow
3 Days
£2595
ITIL® Service Lifecycle - Service Strategy 01/01/2018 Heathrow
3 Days
£2595
ITIL® Service Lifecycle - Service Strategy 01/01/2018 Heathrow
3 Days
£2595
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About Heathrow

Heathrow is a chief airport in London, UK. After Dubai International and Hong Kong International, it is the third largest airport in the world. It is also busiest airport in Europe by near-side traffic and the sixth busiest airport in the world due to the total traveller traffic. It controlled around 75.7 million passengers in 2016.

Heathrow is situated 23 km west of Central London, and it has two parallel east-west airstrips along with four process stations on a site that shield 12.27 square kilometre of the area. Heathrow Airport Holdings own and activate this airport, and Heathrow Airport Holdings is himself possessed by FGP Topco Limited which is a global consortium touched by Ferrovial. FGP Topco Limited also comprises Qatar Holdig LLC, Government of Singapore Investment Corporation, China Investment Corporation and Universities Superannuation Scheme (USS). Heathrow is also a chief operating base for Virgin Atlantic and British Airways.

In 2012 September, UK government formed Airports Commission which is a liberated commission controlled by Sir Howard Davies. It inspects choices for improving the capacity of UK airports. In 2015 July, Commission sponsored the third runway at Heathrow, and then government accepted it in October 2016 as the third track.

 History:

Even after the success of Terminal 5 intended by Richard Rogers, it appeared that airport is losing its lustre. Flyers looked at even building work because Heathrow functioned at full capacity. Just a small problem was sufficient to grab whole Heathrow machine. Airport agonised indignity because they were not able to remove snow off runways and it stopped. At that time Gallop said “An airport serving a great city like London without proper snow clearing vehicles?" "Yet, airlines would be at Heathrow than any other London airport."

Later terminals 1 and two being substituted with Swish New Hub for five airlines of Star Alliance. With 180 routes, Heathrow is still a main airport to the world. The awe-inspiring light statue made by artists Langland’s and Bell. Than any other British Airport, Heathrow has many more thrilling termini. Heathrow Airport proposals a journey to improbable lands and also reunifying long lost loved ones with their loved ones to start a new life. Heathrow will incessantly be an icon of modernism, and more than that Heathrow also shows modern Britain’s achievements and disappointments.

 Other facilities:

Head office of Heathrow Airport is situated in Compass Centre recognised by Heathrow’s Northern Runway. World Business Centre Heathrow includes two buildings; one is World Business Centre Houses, Heathrow Airport and Scandinavian Airlines. At one time the head office of British Airways was situated in Heathrow Airport at Speedbird House. In the North of the airfield, Northern Perimeter Road is present. Along with it, Heathrow’s Car rental activities are situated and also a bath road that runs similar to it but outdoor the site of the airport. It is given the nickname ‘The Strip’ by local due to its incessant line of airport hotels.

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Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.