UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

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03 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
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04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
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ENQUIRE COURSE EVENTS & PRICES

ITIL® Service Lifecycle - Service Strategy Enquiry

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Reach us at 02038928112 or enquire@itil.org.uk for more information.

About Gloucester, UK

Gloucester, lying close to the River Severn, is a city district in southwest England that the Romans founded in AD 97 under the rule of Emperor Nerva. The first charter was granted by Henry II in 1155. It is one of those cities in England that have more than one Coat of Arms.The first consists of the three Chevrons that belong to the Clare family and the second coat the “Tudor Coat” granted in 1538 on which are present the roses of York and Lancaster, a ceremonial sword and cap, and two horseshoes surrounded by nails, to represent Gloucester's historical association with ironworking  and the boar's head of Richard III.

Churches

Gloucester is home to a number of churches and chapels.According to Oliver Cromwell, “the city had more churches than godliness.”.  Gloucester is also known to have played host to the first Sunday school in England started by Robert Raikes in 1780. Some of the well known churches in Glocester are :

  • St Mary de Lode
  • St Mary de Crypt
  • St Michael’s Church
  • St Nicholas’s Church

Just in the vicinity of the St Mary de Crypt church are the monasteries and remains of the Greyfriars and Blackfriars. In 1974 during the construction of a Boot store on Brunswick and Eastgate Street, the remains of Romans were found.

 

People

  • Alistair Cook- Cricket
  • David Lawrence- Cricket
  • Jack Russell- Cricket
  • Scott Redding- Motorcyclist
  • Tom Goddard- Cricket
  • William Earnest Henley- Poet and Critic
  • Charles Wheatstone- Scientist
  • Robert Raikes- Philanthropist
  • Paul Groves- Poet
  • Simon Pegg- Actor, Comedian and Writer
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Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.