UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

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03 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
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04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 02/01/2018 Dundee
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 27/03/2018 Dundee
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 03/04/2018 Dundee
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 08/05/2018 Dundee
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 29/05/2018 Dundee
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 28/08/2018 Dundee
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 27/12/2018 Dundee
3 Days
£4499
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About Dundee

Dundee, which is Scotland's fourth-largest city was at one time a part of Angus, a city built in the 12th century. As of now, Dundee  stands out to be the 51st-most-populous built-up area in the United Kingdom. Also, Dundee is the second-highest populated area in whole of Scotland. As Dundee City, it is one of the 32 council areas that manage the administrative procedures in Scotland. Dundee developed into a borough in the 12th century, and when the Industrial Revolution started in the 19th Century, it became famous for “Jute, Jam and Journalism”.

In 2014, the United Nations recognised Dundee as the UK's first UNESCO City of Design for its varied contributions to different fields including medical research, comics and video games. A unique feature of Dundee is that its two professional football clubs Dundee United and Dundee F.C. have stadiums placed faar away from each other.

With the decline of traditional industry, the city adopted a plan that cost it  £1 billion to relink the Waterfront to the city centre within a timeperiod of 30 years beginning with 2001.

Sports

The citizens of Dundee seem to have a gaming spirit as a number of games are played there by different clubs.

Football

Dundee and Dundee United are the two football clubs in Dundee established since 1893 and 1909 respectively. These clubs play their home games at Dens Park and Tannadice Park respectively.

Ice Hockey

The Dundee Stars, is the team that plays Ice Hockey in Dundee at their home ground the Dundee Ice Arena.

Rugby

Besides Football and Ice Hockey,   other clubs playing Rugby in Dundee namely Dundee High School Former Pupils, Morgan Academy, Former Pupils, Harriss Academy Former Pupils, Panmure R.F.C and Stobswell R.F.C

 

 

 

                                                                               

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Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.