UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

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03 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
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04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 25/09/2017 Dublin
3 Days
£2145
ITIL® Service Lifecycle - Service Strategy 18/12/2017 Dublin
3 Days
£2145
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About Dublin

Dublin

Dublin is the largest city located in Ireland, and it is also the capital of Ireland. It is the province of Leinster on the east coast of Ireland located at the mouth of River Liffey. This city has urban populations of 1,345,402. According to 2016 report, the population of Greater Dublin Area was 1,904,806.  In the 17th century, the city expanded rapidly and became the second largest city in British Empire before Acts of Union in 1800. After the division of Ireland in 1922, Dublin became the capital of Irish Free State, and this was later renamed as Ireland. City council administer Dublin. This city is listed by Globalization and World Cities Research Network (GaWC) as Global City. It is major contemporary and historical centre for education, industry, economy, the arts and administration.

History

On 24th April 1216 in Dublin, Easter Rising took place. In the 20th century, conditions improved in Dublin. In 1892-1906 new network of sewers was built. In 1932 Butt Bridge was established. In 1978 Talbot Memorial Bridge and 1982 Frank Sherwin Memorial bridge has been constructed. In the 1960s and 1970s redevelopment of the city centre started and due to the controversy it also included demolition of fine old buildings. In late 20th century population of city centre decreased as slums were demolished and new estates were built on the fence of the city. In 1990s new apartments were built in the city centre. In late 20th century, various industries like brewing, textiles and distilling decreased, but city council built new industrial estates like chemicals, engineering and electronics. Temple was renovated after 1991. Streets were made for pedestrians also and now contain shops, bars, art galleries and restaurants. Birthplace of Bernard Shaw’s located in Dublin was opened to the public in 1993. Dublinia, a museum of Medieval Ireland was opened in 1993. In 1997 Visitor centre in the custom house was opened. In the 21st century, Dublin continued to flourish. Now the population of Dublin is 505,000.

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Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.