UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

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03 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
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04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
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ENQUIRE COURSE EVENTS & PRICES

ITIL® Service Lifecycle - Service Strategy Enquiry

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Reach us at 02038928112 or enquire@itil.org.uk for more information.

About Darlington, UK

Darlington is a town famous for its market in County Durham, in North East England, and part of the Tees Valley. The town owes much of its growth to the effect of local Quaker families in the Georgian and Victorian era, and who has provided much of the money and vision in building the Stockton and Darlington Railway, the world's oldest steam locomotive powered permanent passenger railway. The town is often colloquially referred to as 'Darlo'. 

 Early history

The name Darlington originates from the Anglo-Saxon Dearthington, which apparently meant 'the settlement of Deornoth's people', but during Norman times the name had changed to Darlington.

Government

The Borough of Darlington turns into a unitary authority area with the formation of Darlington’s Borough Council on 1 April 1997, which parted it from the non-metropolitan county of Durham for purposes of administration only, as the town is still within County Durham for traditional purposes. Currently, it is Labour seat; the current MP is Jenny Chapman of the labour party.

Former MP for the town include Alan Milburn who is the former Secretary of State for Health under the Tony Blair’s Labour Government and Michael Fallon who is the current Secretary of State for Defence under Coalition Government of the David Cameron.

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Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.