UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

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03 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
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04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 02/01/2018 Carlisle
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 27/03/2018 Carlisle
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 03/04/2018 Carlisle
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 08/05/2018 Carlisle
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 29/05/2018 Carlisle
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 28/08/2018 Carlisle
3 Days
£4499
ITIL® Service Lifecycle - Service Strategy 27/12/2018 Carlisle
3 Days
£4499
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About Carlisle

Carlisle is the county town of Cumbria. Precisely in Cumberland. It is also the administrative centre of the City of Carlisle region in North West England. Carlisle is located where the river Eden, Caldew and Petteril meet. It is 10 miles south of the Scottish boundary. It is the chief reimbursement in Cumbria. Carlisle benefits as managerial centre for both Carlisle City Council and Cumbria County Council. During the 2001 review, the population of Carlisle was 71,773. In Wider city around 100,734 were residing. In the 2011 study, the city's populace had amplified to 75,306, with 107,524 in the broader city.

The original history of Carlisle is clear by its rank as a Roman payment, established to help the forts on Hadrian's Wall. Through the Middle Ages, because of its nearness to the Realm of Scotland, Carlisle industrialised evocatively armed stranglehold. Carlisle Castle, still moderately complete, was constructed in 1092 by William Rufus, and once assisted as a custodial for Mary, Queen of Scots. The castle now relations the Duke of Lancaster's Regiment and the Border Regiment Museum. In the early 12th century, Henry I allowable the base of a monastery in Carlisle. The town shaped the rank of a city when its diocese was shaped in 1133, and the cloister developed Carlisle Church.

Governance:

Carlisle has imprisoned city status since the Middle Ages and an area electorate or administrative area for periods, at one time recurring two MPs. In 1835 it developed a common area which was permitted to county area status in 1914. The city's limits have altered numerous times since 1835 the last time in 1974 when under the Local Government Act 1972 the city area compound with the Border Rural Area to produce the new swollen City of Carlisle, a non-metropolitan area of Cumbria.

The municipal area enclosed many civil collections or parts of parishes, but these were compound into a single civil parish of Carlisle in 1904. The present day urban part is proprietary as an upraised area except for the borders which are in Stanwix Rural, Kingmoor and St Cuthbert Without parishes. Carlisle was ineffectively helpful to produce a Lord Mayoralty in 2002. An iconic structure in Carlisle, it may be destroyed, and the nearby area transformed.

Climate:

Carlisle observes an oceanic weather. In January 2005 Carlisle was smashed by strong storms and heavy rains. On Saturday 8 January 2005 all roads into Carlisle were locked owed to plain inundating, the worst since 1822, which shaped three deaths. Less plain but still important inundating happened in 2009, but due to Storm Desmond, even inferior flooding than 2005 harshly affected Carlisle between Friday 4 and Sunday 6 December 2015. During this time, nearly 36 hours of continuous rainfall broke flood defences and left various parts flooded - including Bitts Park, Hardwicke Circus and Warwick Road. This left the well-known Sands Centre, stranded from the rest of the city. As many other areas of Cumbria were also severely pretentious, all trains to Scotland were postponed forever. Trains on the West Coast Principal going no extra than Preston, as nearby Lancaster hurt flooding and malfunctions with electricity supply. Prime Minister David Cameron remained the city on 7 December 2015 to measure the damage, irresistible previous called an emergency Cobra meeting.

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Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.