UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

Show More

03 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam
Show More

02 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
Show More

04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
Show More
COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 30/04/2018 Cambridge
3 Days
£3499
ITIL® Service Lifecycle - Service Strategy 03/12/2018 Cambridge
3 Days
£3499
Show entries

About Cambridge

Cambridge is a  popular county town of Cambridgeshire and famous for its university. It is situated on the River Cam approx 50 miles (nearly 80 km) north of London. The University of Cambridge, funded in 1209, is among top five universities in the world. 

History

Settlements have existed near to the Cambridge area since ancient times. Archaeological proof of occupation through the Iron Age is a settlement on Castle Hill. 

Governance

Local government                  

Cambridge is a non-metropolitan district functioned by Cambridge City Council. Cambridge Local Authority District covers most of the City's urban area. Cambridge is among the five districts within the district of Cambridgeshire. It is bordered on all sides by the rural South Cambridgeshire district.

The city council's head office is in the Guildhall, a big building located in the market square. Cambridge was sanctioned a Royal Charter by King John in 1207. City councillors now elect a mayor annually.

Climate

Cambridge presently has two official weather observing stations. These are National Institute of Agricultural Botany (NIAB) and the Cambridge University Botanic Garden. Also, the Digital Technology Group of the University's Computer Laboratory maintains a weather station on the West Cambridge site.

Show More
Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.