benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

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02 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready
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03 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
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04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
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ENQUIRE COURSE EVENTS & PRICES

ITIL® Service Lifecycle - Service Strategy Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Belfast

Belfast is the capital and largest city of Northern Ireland. It is the second largest on the island of Ireland. On the River Lagan, In 2005 it had a population of 333,871. In 1888, Belfast was granted the status of a city.

Belfast was the main trading point of tobacco-processing, Irish linen, shipbuilding industries and rope-making in 20th century. Harland and Wolff, made the historic ship named as RMS Titanic. It was the world's biggest and most productive shipyard

Today, Belfast is still a centre for industry, as well as the higher education, arts, business, and law, and is the financial engine of Northern Ireland. Belfast suffered during the Troubles but lately has undergone a sustained period of calm, free from the powerful political violence of former years, and substantial economic and commercial growth.

Origins                                                           

Since the Bronze Age, the site of Belfast has been fully occupied. The Giant's Ring, a 5,000-year-old henge, is situated near the city, and the leftovers of Iron Age hill forts can still be seen in the nearby hills. During the Middle ages, Belfast continued to be a small settlement of less importance. John de Courcy constructed a castle on what is now known as Castle Street in the city centre in the 12th century. This was on a smaller scale and not as strategically significant as Carrickfergus Castle to the north. Carrickfergus Castle  was constructed by de Courcy in 1177. The O'Neill clan had a presence in the area.

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Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

  Training Locations at which ITIL® Service Lifecycle - Service Strategy is presently scheduled at:

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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