UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

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03 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
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04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 01/01/2018 Bedford
3 Days
£2595
ITIL® Service Lifecycle - Service Strategy 01/01/2018 Bedford
3 Days
£2595
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About Bedford, UK

Bedford

Bedford is located in Bedfordshire, England and it is a county town. Borough of Bedford along with Kempston had a population of about 166,252 in 2015. Henry 1 built Bedford Castle, and it was damaged in 1224. Thameslink on Midland Mainline with stopping services to Brighton and London handles Bedford and also express services to East Midlands, and London dealt with by East Midlands Trains.

Education

Bedford Borough manages three-tier education system in few areas which are ordered in lower, middle and upper schools as suggested in the Plowden Report of 1967. In 2006 arrangement was put to the vote in 2006 to (or “intending to”) becoming a two-tier model but it was rejected. In 2010 Labour government was defeated and new coalition government provided the funding necessary to switch to a two-tier system would not be available. The result of this, switch proceeded on a school by school basis where council funds allowed as national funding was due to cover much cost. In September 2015, Bedford Academy, Biddenham Internation School, Bedford Free School, St Thomas More Catholic School and Mark Rutherford School are all secondary school in Bedford. Some middle and lower school also continued to operate in this city.

The schools are Bedford School for boys (aged 7-18), Bedford Girls School (aged 7-18), Bedford Modern School, Pilgrims Pre-Preparatory School. Smaller private institutions in Bedford include St Andrew’s School, Rushmoor School and Polam School, none of them is part of Harpur Trust. University of Bedfordshire campus is also located in Bedford, which was the earlier campus of De Montfort University. For higher education, this town has Bedford College. Stella Mann College is a private college that provides a broad range of graduate courses related to arts.

Governance

Bedford is the largest settlement located in Borough of Bedford. Council of Borough is led directly by elected mayor who holds this title ‘Mayor of Bedford ‘. Frank Branston first held this office. Frank Branston died in 2009. The present mayor of Bedford is Dave Hodgson from Liberal Democrat Party.

Bedford is divided into ten wards: Castle, Cauldwell, Goldington, Harpur, Brickhill, De Parys, Kingsbrook, Putnoe, Newnham, Queens Park, Kempston West and Kempston East. Brickhill elects its parish council while remaining Bedford is an unparished area. Bedfordshire police serve Bedford. Bedfordshire police and crime commissioner of this force is Kathryn Holloway. Existing Member of Parliament (MP) for Bedford is Mohammed Yasin who is a member of Labour Party.

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Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.