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About Course Information

ITIL® Service Transition is one of five courses making up the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Transition focuses on the process and practice elements and management techniques required to build, test and implement products and services.

The Learning Curve

ITIL® Service Transition is one of five courses making up the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Transition focuses on the process and practice elements and management techniques required to build, test and implement products and services.

 

Our Service Transition course lasts 3 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of the core activities and techniques within Service Transition and prepare to pass the Service Transition exam.

 

 We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

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The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of service transition practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.

ITIL® 4 Service Lifecycle Service Transition Outline

  • Introduction to Service Transition

  • Service Transition Processes

  • Service Transition Processes

  • Service Transition Related Activities

  • Service Operation

  • Service Transition Principles

  • Service Transition Related Activities

  • Service Design

  • Service Transition.

  • Service Operation

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  • Add value to your business by managing organisational capabilities and resources effectively
  • Monitor and improve the performance of the service transition continuously
  • To implement the new or modified change with the requirements of the business
  • Discover the potential risk and provide measures to overcome its impact on other services
  • Coordinate activities and functions with the team of project, release and change management

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Course Highlights

  • calendar Duration: 3 Days

Corporate Training

Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.

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What’s Included

Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t

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Frequently Asked Questions?

The ITIL® Service Lifecycle – Service Transition course is an Intermediate-level certification within the ITIL® framework. It focuses on managing service change effectively and ensuring that new or modified services are transitioned smoothly into operation with minimal risk and disruption.

This course is ideal for IT professionals involved in change, release, and deployment management. It is particularly relevant for IT managers, project managers, consultants, operations staff, and anyone responsible for transitioning services within an IT environment.

You must hold the ITIL® Foundation Certificate in IT Service Management to attend this course. It is also recommended that you have at least two years of experience in IT service management, especially in roles related to service implementation or change management.

Key topics include change management, release and deployment, service validation and testing, knowledge management, asset and configuration management, and transition planning and support. The course also covers roles, processes, and best practices for successful service transition.

Yes. The course includes the official ITIL® Service Transition certification exam. Delegates typically take the exam online after training, based on their availability and readiness.

Yes. Accredited by PeopleCert, this certification is widely recognised within the global IT service management industry as part of the ITIL® Intermediate Lifecycle stream.

You will learn to plan and manage service transitions, reduce risks associated with change, improve release quality, and ensure service continuity. You'll also gain insight into how to implement service changes while maintaining alignment with business goals.

Service Transition is one of the modules in the ITIL® Intermediate Lifecycle stream. Completing this course earns you credits toward the ITIL® Expert certification and further progression within the ITIL® certification path.

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