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About Course Information
ITIL® Service Strategy is one of five courses that form the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Strategy focuses on strategic activities within the IT service lifecycle, including Service Portfolio Management, Demand Management, Financial Management and more.
The Learning Curve
ITIL® Service Strategy is one of five courses that form the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Strategy focuses on strategic activities within the IT service lifecycle, including Service Portfolio Management, Demand Management, Financial Management and more.
Our Service Strategy course lasts 3-Day; using expert instructor-led teaching, individual exercises, group discussions, and mock exams, you will prepare for the ITIL® Service Strategy examination and learn the principles and importance of the Service Strategy stage of the lifecycle.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere.
You must have completed ITIL Foundation prior to attending this course.
The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.
ITIL® Service Strategy Course Outline
Service Strategy
Defining Services and Market Spaces
Strategic Assessments
Financial Management
Service Portfolio Management
Demand Management
Driving Strategy Through the Lifecycle
Critical Success Factors and Risks
To understand the expected duties of a service provider from the customer's perspective
To guarantee customer satisfaction of organisational services, resulting in repeated business
To maintain a cohesive and constructive relationship between the service provider and customer
Continuously monitor the technology trends that can potentially impact the type, level, or utilisation of the services provided by the organisation
The organisation's services must meet the needs of the customer
Course Highlights
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Duration: 3 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
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What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
Digital Delegate Pack
Interactive course
Scenario-based learning
Virtual Classroom Training
Virtual Classroom
You can join live classroom training (virtual) while staying at your home and feel safe.
More Affordable
An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
More Convenient
A more convenient way of learning from any location with extra comfort.
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Frequently Asked Questions?
This course focuses on defining strategic approaches to IT service management. It helps professionals understand how to align IT services with business objectives and create long-term value.
This Course is ideal for IT managers, service portfolio managers, and professionals involved in strategic decision-making or preparing for the ITIL® Expert certification.
Delegates must hold the ITIL® Foundation Certificate in IT Service Management to join in this intermediate-level Service Strategy course.
Topics include service portfolio management, financial management, demand management, business relationship management, and how to position IT as a strategic business partner.
Yes, the official ITIL® Service Strategy exam is included. It is a multiple-choice exam taken online, subject to candidate availability and readiness.
Yes, the Certification is accredited by PeopleCert and recognised internationally across IT service management and strategic planning roles.
You will develop strategic thinking, learn to align IT and business goals, manage service demand, and optimise financial and portfolio decisions within the ITIL® framework.
It is one of five modules in the ITIL® Intermediate Service Lifecycle stream and contributes towards the ITIL® Expert certification when combined with other lifecycle or capability modules.
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