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About Course Information

ITIL® Service Offerings and Agreements is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Service Offerings and Agreements focuses on the practical application of practices to enable portfolio, service level, service catalogue, demand, supplier and financial management.

The Learning Curve

ITIL® Service Offerings and Agreements is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Service Offerings and Agreements focuses on the practical application of practices to enable portfolio, service level, service catalogue, demand, supplier and financial management.
 

Our ITIL® SOA Course lasts 5-Day. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply SOA practices during the service management lifecycle and prepare for the Service Offerings and Agreements exam.
 

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere.

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There are no pre-requisites for this course. The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of SOA practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.

ITIL® 4 Foundation Course Outline

  • Introduction to Service Offerings and Agreements

  • Service Catalogue Management

  • Demand Management

  • Financial Management

  • SOA: Key Roles

  • Service Offerings & Agreements: Summary

  • Service Portfolio Management

  • Service Level Management

  • Supplier Management

  • Business Relationship Management

  • Service Design Technology Considerations

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  • Understand the importance of ITIL® Service Control and Offerings while providing quality services within the organisation

  • Get to know about various tricks to prepare and pass ITIL® Service Offerings and Agreements exam

  • Identify the key activities and functions for Service Offerings and Agreements processes

  • Use SOA activities and functions to achieve operational excellence

  • Get to know about various risks and challenges associated with the SOA phase of Service Lifecycle

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Course Highlights

  • calendar Duration: 5 Days

Corporate Training

Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.

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Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t

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Frequently Asked Questions?

This Course focuses on defining, agreeing upon, and managing service offerings. It helps professionals align IT services with customer expectations and business requirements.

This course is ideal for IT service managers, service-level managers, contract managers, and professionals involved in defining and managing service portfolios and agreements.

To attend this Course, delegates must have earned the ITIL® Foundation Certificate in IT Service Management.

Topics include Service Portfolio Management, Service Level Management, Supplier Management, Demand Management, Financial Management, and Business Relationship Management.

Yes, the Course includes the official ITIL® Service Offerings and Agreements exam, which can be taken online when the delegate feels ready.

Yes, it is accredited by PeopleCert and is recognised worldwide as a valuable credential in IT service management.

You’ll learn to define service offerings, negotiate SLAs, manage service demand and finances, and improve customer satisfaction through structured agreements.

This course is a part of the ITIL® Intermediate Lifecycle stream and contributes credits toward the ITIL® Expert certification.

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