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About Course Information
ITIL Service Design is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Design focuses on the design of IT services, including the architectures, processes, policies and documentation required to meet organisational or programme needs.
The Learning Curve
ITIL Service Design is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Design focuses on the design of IT services, including the architectures, processes, policies and documentation required to meet organisational or programme needs.
Our Service Design course lasts 3 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to effectively use and apply Service Design guidance within the lifecycle and prepare to pass the Service Design exam.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
The professional must hold ITIL® Foundation before attending ITIL® Service Operation Course.
Introduction to Service Design
Overview of Service Design
Key concepts and terminologies
Scope and objectives of Service Design
Service Design Processes
Service Design value
Fundamentals of Service Design
Inputs and Outputs of Service Design
Different Principles of Service Design
Overview of Principles
Service Composition and four Ps of Service Design
Major aspects of Service Design
Benefits of taking balanced approach to Service Design
Service and Business requirements
Design Activities and its Constraints
Principles of Server-Oriented Architecture
Service Design Models
Introduction to Design Coordination Process
Define coordination process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities
Introduction to Service Catalogue Management Process
Define Service Catalogue Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles
Introduction to Service Level Management Processes
Define Service Level Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles
Introduction to Supplier Management Process
Define Supplier Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles
Introduction to Availability Management Processes
Define Availability Management process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles
Introduction to Capability Management Process
Define Capacity Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles
Introduction to IT Service Continuity Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles
Introduction to Process of Information Security Management
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles
Introduction to Organising Service Design
Functional Role Analysis
RACI Matrix in designing process
Functions within Service Design stage
Business Impact Analysis
Technology and implementation Analysis
Process Implementation Practices
Generic requirements for Technology
Applying evaluation criteria for technology and processes.
Plan and implement Service Design Management Technologies
Ensure the consistency of new or changed services to all other services within the organisation
Learn how to make the technology architectures and management systems consistent
Determine the processes, roles and responsibilities for operating new and changed services.
Discover various CSFs, KPIs, risks and challenges associated with the service design phase of the Service Lifecycle
Course Highlights
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Duration: 3 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
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What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
Digital Delegate Pack
Interactive course
Scenario-based learning
Virtual Classroom Training
Virtual Classroom
You can join live classroom training (virtual) while staying at your home and feel safe.
More Affordable
An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
More Convenient
A more convenient way of learning from any location with extra comfort.
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Frequently Asked Questions?
The ITIL® Service Lifecycle – Service Design course is an Intermediate-level module within the ITIL® certification scheme. It focuses on designing IT services that align with business needs, ensuring availability, security, continuity, and service efficiency across the lifecycle.
This course is ideal for IT professionals involved in designing or improving IT services. It’s especially suited for IT managers, service designers, architects, consultants, and anyone responsible for developing service strategies that support business objectives.
Delegates must hold the ITIL® Foundation Certificate in IT Service Management. While not mandatory, it is recommended that learners have at least two years of experience working in IT service management, particularly in roles involving service planning or design.
Key topics include service design principles, service catalogue management, service level management, availability, capacity, IT service continuity, information security, and supplier management. It also covers the design coordination process and the roles involved in service design.
Yes. The course includes the official ITIL® Service Design certification exam. The exam is typically taken online following the training, subject to the delegate’s readiness and scheduling availability.
Yes. This certification is accredited by PeopleCert and is widely recognised across the IT service management industry worldwide as part of the ITIL® Intermediate Lifecycle stream.
You’ll gain the skills to design
high-quality, resilient IT services that support business requirements. This
includes aligning IT with strategic goals, improving service performance, and
managing risk, continuity, and compliance from the design stage.
The Service Design course is one of the
modules in the ITIL® Intermediate Lifecycle stream. Completing this course and
others in the stream contributes towards achieving the ITIL® Expert
certification.
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