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About Course Information
It focuses on implementing the key concepts learnt in ITIL® Foundation.
The Learning Curve
ITIL® Practitioner follows on from ITIL® Foundation to provide guidance on adopting and adapting the ITIL® framework to support business needs. It focuses on implementing the key concepts learnt in ITIL® Foundation.
ITIL® Practitioner focuses its attention on improvement initiatives and how to better change management, communication, and measurement. Progress in these key areas will lead to better cohesion of IT services within your business.
Our ITIL® Practitioner course lasts for 2 days, during which, using instructor-led tuition and practical exercises, you’ll be learning how to apply the CSI (Continual Service Improvement) approach, learning the nine guiding principles, and the three key areas crucial for the success of improvement initiatives. On the last day of training, you will take the ITIL® Practitioner exam.
This course will help you follow and implement the 9 Guiding Principles of ITIL that are crucial for navigating your way through arduous decisions that may arise in service management.
The 9 Guiding Principles, as described by PeopleCert, are:
Focus on value
Design for experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Collaborate
Keep it simple
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
You must have completed and hold an ITIL® Foundation Certification.
ITIL® 4 Practitioner Course Outline
The Practitioner examination
ITSM concepts
Service elements
ITSM principles
CSI approach
Metrics and measurement
Communication
Organisational Change Management Tools and activities
- Applying the CSI approach
- Learn to implement key concepts and terminologies that are learnt in ITIL® Foundation
Get to know about the use of IT Service Management concepts that are key drivers of continual service improvement
Discover the use of metrics and measurement to enable continual service improvement
Communicate effectively within the team involved in the development of the product or service
- Discover the use of metrics and measurement to enable continual service improvement within the organisation
Course Highlights
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Duration: 2 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
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What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
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Interactive course
Scenario-based learning
Virtual Classroom Training
Virtual Classroom
You can join live classroom training (virtual) while staying at your home and feel safe.
More Affordable
An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
More Convenient
A more convenient way of learning from any location with extra comfort.
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Frequently Asked Questions?
The ITIL® Practitioner course builds on the Foundation level, focusing on practical guidance for adopting and adapting ITIL® in real-world environments to support continual service improvement.
The course is suited for professionals responsible for initiating improvement initiatives, managing change, or integrating ITIL® practices within their teams or organisations.
To take the ITIL® Practitioner course, candidates must already hold the ITIL® Foundation Certificate.
The course covers organisational change management, communication, measurement and metrics, and how to use the CSI (Continual Service Improvement) approach effectively.
Yes, the ITIL® Practitioner course includes the official exam, which assesses the ability to apply ITIL® concepts to real-world scenarios.
Yes, it is globally recognised and accredited by PeopleCert, making it valuable across various IT service management roles.
You’ll develop practical skills to drive continual service improvement, manage change effectively, and communicate recommendations to stakeholders with confidence.
The Practitioner level acts as a bridge between Foundation and Intermediate levels, focusing on practical implementation skills rather than process-specific content.
ITIL® Training Academy is a premier destination for ITIL® courses. From beginners to seasoned professionals, we offer expert-led training across all levels.
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