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About Course Information
ITIL® Managing Across the Lifecycle leads to the ITIL® Expert certification, which proves that the holder has achieved a full understanding of the ITIL® service lifecycle.
The Learning Curve
ITIL® Managing Across the Lifecycle leads to the ITIL® Expert certification, which proves that the holder has achieved a full understanding of the ITIL® service lifecycle.
Our ITIL® MALC Course lasts 5 days, during which you’ll be learning through instructor-led training and class exercises how the processes and practices of ITIL® can be combined into one service management approach.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere.
You must have at least 17 ITIL credits.
The course is intended for anybody who wishes to work in a service management role and who has achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.
ITIL® Managing Across the Lifecycle Course Outline
Key Concepts of the Service Lifecycle
Communication & Stakeholder Management
Integrating Service Management Processes across the Lifecycle
Managing Services across the Lifecycle
Challenges, Critical Success Factors and Risks of Service Lifecycle Stages
Governance, Roles, People, Competence and the Organisation
Measurement
Implementing and Improving Service Capability
Learn about core concepts and terminologies used in ITIL® Service Lifecycle
Manage the interactions between different phases of the service lifecycle to enhance the service quality
Deliver effective services across the service lifecycle
Get to know about how different phases interact with each other so that the process runs smoothly
Identify the need for implementing and maintaining the core concepts used in the service lifecycle
Learn about core concepts and terminologies used in ITIL® Service Lifecycle
Course Highlights
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Duration: 5 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
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Seamless training delivery anywhere in the world — virtual or onsite.
What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
Digital Delegate Pack
Interactive course
Scenario-based learning
Virtual Classroom Training
Virtual Classroom
You can join live classroom training (virtual) while staying at your home and feel safe.
More Affordable
An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
More Convenient
A more convenient way of learning from any location with extra comfort.
Not Sure Which Course Is Right for You? Let Our Experts Guide the Way
Do you have questions about Certifications or Training formats? Our experts are here to help you make the right choice for your career.
Frequently Asked Questions?
This course brings together all the ITIL® lifecycle stages, guiding
learners to apply knowledge across service strategy, design, transition,
operation, and continual improvement. It’s the final step toward achieving
ITIL® Expert certification.
The MALC course is ideal for experienced IT professionals aiming for
the ITIL® Expert level, such as IT Service Managers, Process Owners, and Senior
IT Leaders involved in end-to-end service management.
Delegates must hold the ITIL® Foundation Certificate and have earned
at least 17 credits from the ITIL® Intermediate modules before taking the MALC
course and exam.
It covers service management leadership, risk and strategy
management, governance, organisational change, service integration, and
performance measurement across the ITIL® lifecycle.
Yes, the course includes the official ITIL® MALC certification exam,
taken online after training, subject to delegate readiness and availability.
Yes, it is accredited by PeopleCert and globally recognised as the
gateway to achieving ITIL® Expert status in IT service management.
You will learn to lead and manage services across the lifecycle,
align IT with business goals, drive strategic improvements, and integrate
service processes efficiently.
MALC is the capstone course in the ITIL® v3 certification path.
Completing it with the required credits grants you the prestigious ITIL® Expert
certification.
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