ITIL® 4 Specialist: High Velocity IT Training

Module 1: High-Velocity Nature of the Digital Enterprise & IT Demand

• Understand the Following Terms:
• Digital Organisation
• High-Velocity IT
• Digital Transformation
• IT Transformation
• Digital Product
• Digital Technology
• When the Transformation to High-Velocity IT Is Desirable and Feasible
• Five Objectives Associated with Digital Products to Achieve:
• Valuable Investments - Strategically Innovative and Effective Application of IT
• Fast Development - Quick Realisation and Delivery of IT Services and IT-Related Products
• Resilient Operations - Highly Resilient IT Services and IT-Related Products
• Co-Created Value - Effective Interactions Between Service Provider and Consumer
• Assured Conformance - to Governance, Risk and Compliance (GRC) Requirements

Module 2: Digital Product Lifecycle in Terms of the ITIL 'Operating Model'

• How High-Velocity IT Relates To:
• Four Dimensions of Service Management
• ITIL Service Value System
• Service Value Chain
• Digital Product Lifecycle

Module 3: ITIL Guiding Principles for High-Velocity IT

• Following Principles, Models, and Concepts:
• Ethics
• Safety Culture
• Lean Culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-Dominant Logic
• Design Thinking
• Complexity Thinking
• How to Use the Following Principles, Models, and Concepts:
• Ethics
• Safety Culture
• Lean Culture
• Toyota Kata
• Service-Dominant Logic
• Design Thinking
• Complexity Thinking
• To Contribute To:
• Help Get Customers' Jobs Done
• Trust and Be Trusted
• Continually Raise the Bar
• Accept Ambiguity and Uncertainty
• Commit to Continual Learning

Module 4: How to Contribute to Achieving Value with Digital Products

• How the Service Provider Ensures Valuable Investments Are Achieved.
• How to Use the Following Practices to Contribute to Achieving Valuable Investments:
• Portfolio Management
• Relationship Management
• How the Service Provider Ensures Fast Development Is Achieved
• How to Use the Following Practices to Contribute to Achieving Fast Development:
• Architecture Management
• Business Analysis
• Deployment Management
• Service Validation and Testing
• Software Development and Management
• How the Service Provider Ensures Resilient Operations Are Achieved
• How to Use the Following Practices to Contribute to Achieving Resilient Operations:
• Availability Management
• Capacity and Performance Management
• Monitoring and Event Management
• Problem Management
• Service Continuity Management
• Infrastructure and Platform Management
• How the Service Provider Ensures Co-Created Value Is Achieved
• How to Use the Following Practices to Contribute to Achieving Co-Created Value:
• Relationship Management
• Service Design
• Service Desk
• How the Service Provider Ensures Assured Conformance Is Achieved
• How to Use the Following Practices to Contribute to Achieving Assured Conformance:
• Information Security Management
• Risk Management

• Understand the key concepts of digital transformation and the characteristics of High Velocity IT, including digital products, services, and operating models 

• Explore the fundamental principles of Agile, Lean, and DevOps and how they interact with ITIL® 4 practices

• Apply ITIL® 4 guidance to enable faster delivery, resilience, and continual improvement in high-speed IT environments

• Learn how to balance speed and stability by integrating ITIL® service management practices with rapid development approaches

• Improve organisational performance by adopting a digitally focused operating model that supports innovation and growth