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ITIL® is a framework for IT Service Management (ITSM) that helps organisations align IT services with business goals and improve operational efficiency. ITIL® provides a strong foundation for compliance, reducing costs by enabling companies to optimise resource utilisation and improve Risk Management and service disruptions.
Jun 10, 2025
ITIL v3 vs ITIL v4 represents a key shift from traditional, process-based frameworks to models that focus on value delivery and adaptability. ITIL v3 is built around structured workflows and service lifecycle stages. In contrast, ITIL v4 brings flexibility, supports agile and DevOps, and aligns better with digital business needs.
Jun 10, 2025
ITSM refers to how IT services are managed end-to-end, while ITIL is a framework of best practices used to implement and improve ITSM effectively. ITSM covers all processes to deliver IT services, and ITIL provides detailed guidelines to help organisations manage these services efficiently and improve over time.
Aug 8, 2025
ITIL Incident Management restores normal service operation quickly after an incident, minimising impact on business operations and ensuring SLAs are met. It focuses on rapid resolution efforts to maintain high user satisfaction. Clear communication and efficient team coordination are key throughout the entire process.
Aug 8, 2025
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ITIL® Courses on this website are offered by The Knowledge Academy, an Accredited Training Organisation (ATO) of PeopleCert. ITIL® is a registered trade mark of PeopleCert. All rights reserved
