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About Course Information
The ITIL® Transformation Certification develops skills to plan, coordinate, and support service management changes within evolving digital environments. It covers transformation planning concepts, organisational change practices, service integration activities, and improvement-driven transformation approaches.
The Learning Curve
The ITIL® (Version 5) Transformation Certification explores how organisations plan and implement transformation initiatives in modern digital environments, focusing on structured approaches to managing change and service evolution. It introduces key concepts and models that support governance, operational alignment, and strategic transformation.
This instructor-led training builds a practical understanding of the ITIL Transformation Model, covering initiation, governance, and execution patterns alongside real-world transformation scenarios and measurement techniques. It also highlights the role of Artificial Intelligence and alignment with frameworks such as DevOps and PRINCE2®.
We support delegates throughout their learning journey to build confidence in applying ITIL® 5 transformation principles within real organisational contexts. The course strengthens decision-making and enables professionals to contribute effectively to organisational change and continuous service improvement.
Here is the launch schedule for ITIL® (Version 5) Courses:
1)
ITIL® 5 Foundation
: 12 February 2026
2)
ITIL® 5 Foundation Bridge
: 26 February 2026
3)
ITIL® 5 Product, ITIL® 5 Service, ITIL® 5 Experience
: 12 March 2026
4)
ITIL® 5 Strategy
: 9 April 2026
5)
ITIL® 5 Transformation
: 9 April 2026
6)
ITIL® 5 Managing Professional (MP Transition
): 14 May 2026
Delegates must have successfully completed the ITIL® (Version 5) Foundation Certification before attending this course.
Module 1: ITIL Foundation Recap and Transformation Overview
· Key Concepts of ITIL
· Key Concepts of ITIL Transformation
Module 2: The ITIL Transformation Model
· Layers, Stages, Steps, and Contextual Adaptation in Transformation
· Introduction to Common Patterns for Transformation
Module 3: Initiation Patterns
· Key Characteristics of the Five Initiation Patterns
· How an Initiation Pattern Influences Scope, Sponsorship, Timing, and Methods?
· Describe the Tools/Methods/Techniques that Could Contribute to the Initiation Pattern
Module 4: Governance Patterns
· Describe Common BAU Governance Patterns
· Describe Common Transformation Governance Patterns
· Distinguish BAU vs. Transformation Governance Patterns
· How Governance Supports Alignment, Decision-making, and Oversight in Transformation?
Module 5: Execution Patterns
· Three Execution Patterns
· How Transformation Work is Executed using the Implement, Discover, and Contain Patterns
· Recognise which Execution Pattern Fits Different Transformation Situations
· Apply the Correct Execution Pattern to Simple Transformation Examples
Module 6: End-to-End Transformation Examples
· End-to-End Examples
o Describe an End-to-End Transformation Example
o Assess an End-to-End Transformation Example
Module 7: Measurement, Learning, and Synthesis
· Tools, Methods, and Techniques
· Measurement and Evidence
· Learning and Knowledge Transfer
Module 8: ITIL and AI
· Transformation in the AI Context
· AI Governance
Module 9: ITIL and Other Frameworks
· ITIL and DevOps
· ITIL and PRINCE2
How transformation initiatives enable service value creation across the ITIL® 5 framework?
Managing organisational change and transformation lifecycles within service environments
Value streams, governance, and continual improvement in transformation programmes
Alignment of digital technologies, AI, automation, and DevOps with transformation strategy
Course Highlights
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Duration: 1 Days
Corporate Training
Data not available
Upcoming Batches
Cambridge(1 Days)
Mon 16 Nov 2026
Mon 16 Nov 2026
Cardiff(1 Days)
Mon 16 Nov 2026
Mon 16 Nov 2026
Norwich(1 Days)
Mon 23 Nov 2026
Mon 23 Nov 2026
Southampton(1 Days)
Mon 23 Nov 2026
Mon 23 Nov 2026
No virtual schedules available.
Cambridge( 1 days)
Mon 16 Nov 2026
Mon 16 Nov 2026
Cardiff( 1 days)
Mon 16 Nov 2026
Mon 16 Nov 2026
Norwich( 1 days)
Mon 23 Nov 2026
Mon 23 Nov 2026
Southampton( 1 days)
Mon 23 Nov 2026
Mon 23 Nov 2026
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Gain everything you need to succeed in your ITIL Certification journey, from expert instruction to Certification support and post-training access.
24/7 Tutor support
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Practical Case Studies & Scenarios
AI-Based Learning Companion
Digital Course Materials & Resources
Interactive Learning Portal
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Frequently Asked Questions?
This course focuses on enabling and governing organisational transformation using the ITIL® (Version 5) framework. It explains how change initiatives, digital transformation, and continual improvement support value creation and long-term business outcomes.
Delegates must have successfully completed the ITIL® (Version 5) Foundation Certification before attending this course. This ensures a strong understanding of core ITIL concepts. It prepares learners to grasp advanced transformation topics effectively.
This course is suitable for transformation leaders, IT service managers, consultants, architects, and professionals responsible for leading or supporting organisational change aligned with ITIL® best practices.
You will learn how to plan and support transformation initiatives using the ITIL Transformation Model. The course covers governance, value streams, and execution patterns. It also includes AI, DevOps, and continual improvement practices.
The course provides structured approaches to managing transformation through initiation, governance, and execution patterns. It helps align services with organisational goals. This enables better decision-making and improved transformation outcomes.
Delegates gain the ability to understand and support transformation initiatives, apply governance and continual improvement principles, and align organisational change with value streams and strategic objectives.
This certification strengthens your ability to manage transformation initiatives and organisational change. It enhances decision-making and governance skills. It also supports progression within the ITIL® certification pathway.
This training includes expert-led sessions, practical case studies, and digital learning resources. Delegates gain access to an interactive learning portal and 24/7 tutor support. An AI-based learning companion is also included to enhance the learning experience.
Yes, the course covers how ITIL integrates with frameworks such as DevOps and PRINCE2. It explains how these frameworks support transformation initiatives. This provides a broader understanding of managing change across organisations.
Yes, the course includes end-to-end transformation examples to demonstrate real-world application. Learners will analyse and assess transformation scenarios. This helps build practical understanding of how transformation models are applied in service environments.
ITIL® Training Academy is a premier destination for ITIL® courses. From beginners to seasoned professionals, we offer expert-led training across all levels.
Training
ITIL® Courses on this website are offered by The Knowledge Academy, an Accredited Training Organisation (ATO) of PeopleCert. ITIL® is a registered trade mark of PeopleCert. All rights reserved
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