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About Course Information
The ITIL® Strategy Certification develops skills to align service management initiatives with organisational direction and long-term digital priorities. It covers strategic planning concepts, governance alignment, decision-making approaches, and value-focused service management direction.
The Learning Curve
The ITIL® (Version 5) Strategy Certification Course focuses on how organisations develop and implement effective strategies in modern digital environments. It introduces key strategic concepts, including digital transformation, business models, and decision-making in complex conditions.
This instructor-led training builds understanding of the ITIL Strategy Management Model and the lifecycles for strategy development and implementation. Learners explore strategic considerations across the four dimensions, along with sustainability, AI governance, and alignment with DevOps and PRINCE2®.
We support delegates throughout their learning journey to build confidence in applying ITIL® 5 strategy principles. The course strengthens strategic thinking and enables professionals to contribute to organisational direction and long-term service success.
Here is the launch schedule for ITIL® (Version 5) Courses:
1) ITIL® 5 Foundation: 12 February 2026
2) ITIL® 5 Foundation Bridge: 26 February 2026
3) ITIL® 5 Product, ITIL® 5 Service, ITIL® 5 Experience: 12 March 2026
4) ITIL® 5 Strategy: 9 April 2026
5) ITIL® 5 Transformation: 9 April 2026
6) ITIL® 5 Managing Professional (MP Transition): 14 May 2026
Delegates must have successfully completed the ITIL® (Version 5) Foundation Certification before attending this course. This prerequisite ensures learners have a solid understanding of core ITIL principles, enabling them to effectively engage with strategic concepts and advanced service management practices covered at this level.
Module 1: ITIL Foundation recap
• Key Concepts of ITIL
o Explain the ITIL Guiding Principles
o Key Concepts of Products and Services and Product and Service Management
o Understand the ITIL Product and Service Lifecycle
o Describe the ITIL Four Dimensions of Product and Service Management
o Explain the Components and Purpose of the ITIL Value System
Module 2: Key concepts of ITIL Strategy
• Key Concepts of ITIL Strategy
o Understand Digital Transformation and the Role of Digital Strategy
o Key Characteristics of Strategy
o Describe Strategy in a VUCA Environment
o Describe Business and Operating Models and how they Relate to Strategy
Module 3: Strategy across the ITIL Four Dimensions of Product and Service Management
• Strategy across the ITIL Four Dimensions
o Understand Strategic Considerations for the 'Organisations and People' Dimension
o Understand Strategic Considerations for the 'Partners and Suppliers' Dimension
o Understand Strategic Considerations for the 'Information and Technology' Dimension
o Understand Strategic Considerations for the 'Value Streams and Processes' Dimension
Module 4: The ITIL Strategy Management Model
• Introduction to the ITIL Strategy Management Model
o Understand the Purpose of the ITIL Strategy Management Model
o Describe the Structure of the ITIL Strategy Management Model
Module 5: The ITIL Strategy Development Lifecycle
• Strategy Development
o Purpose and Key Outputs of Each Activity within the Strategy Development Lifecycle
o How the ITIL Guiding Principles Support Strategy Development
o How PESTLE Factors Influence Strategy?
o Describe How Internal Capabilities and Resources Affect Strategy
o Apply the 'Observe' Step of the Strategy Development Lifecycle
o Apply the 'Orient' Step of the Strategy Development Lifecycle
o Apply the 'Decide' Step of the Strategy Development Lifecycle
o Apply the 'Plan' Step of the Strategy Development Lifecycle
Module 6: The ITIL Strategy Implementation Lifecycle
• Strategy Implementation
o Purpose and Key Outputs of Each Activity within the Strategy Implementation Lifecycle
o How Strategic Objectives are Translated into Implementation Initiatives during the 'Plan' Activity
o How Execution Approach for Implementation Initiatives is Selected during the 'Plan' Activity
o How Strategy Implementation is Balanced with Effective Operations during the 'Execute' Activity
o Key Functions of the 'Synthesize' Activity
o How the 'Reflect' Activity of the Strategy Implementation Lifecycle is Performed
o Fundamental Considerations of Strategy Implementation
o Apply the Strategy Implementation Lifecycle to a Given Scenario
Module 7: Sustainable Strategy Management
• Sustainable Strategy Management
o How Sustainable Strategy Implementation is Ensured
o How Ongoing Relevance and Success of Strategy are Ensured
Module 8: Strategic Capabilities
• Leadership
• Communication
• Innovation
• AI Governance
• Organisational Change Management (OCM)
• Digital Ethics
• Complexity Thinking
• Portfolio Management
• Risk Management
• Sustainability
Module 9: ITIL and Other Frameworks
• ITIL and DevOps
• ITIL and PRINCE2
· Strategic thinking for digital products and services
· Governance, prioritisation, and decision-making principles
· Aligning strategy with value streams and portfolios
Course Highlights
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Duration: 1 Days
Corporate Training
Data not available
Upcoming Batches
Milton Keynes(1 Days)
Wed 11 Nov 2026
Wed 11 Nov 2026
Reading(1 Days)
Wed 22 Jul 2026
Wed 22 Jul 2026
Reading(1 Days)
Wed 16 Sep 2026
Wed 16 Sep 2026
Reading(1 Days)
Wed 18 Nov 2026
Wed 18 Nov 2026
No virtual schedules available.
Milton Keynes( 1 days)
Wed 11 Nov 2026
Wed 11 Nov 2026
Reading( 1 days)
Wed 22 Jul 2026
Wed 22 Jul 2026
Reading( 1 days)
Wed 16 Sep 2026
Wed 16 Sep 2026
Reading( 1 days)
Wed 18 Nov 2026
Wed 18 Nov 2026
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What’s Included
Gain everything you need to succeed in your ITIL Certification journey, from expert instruction to Certification support and post-training access.
24/7 Tutor support
Training by Accredited ITIL® Experts
Practical Case Studies & Scenarios
Digital Course Materials & Resources
Interactive Learning Portal
AI-Based Learning Companion
Virtual Classroom Training
Virtual Classroom
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An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
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Frequently Asked Questions?
ITIL® (Version 5) Strategy focuses on strategic thinking for managing digital products and services. It explains how organisations use governance, prioritisation, and alignment to guide decision-making and long-term value creation.
ITIL® (Version 5) Strategy Course is suitable for IT Service Managers, Portfolio Managers, Product Leaders, Digital Strategy Leads, Senior Decision-Makers, Business Relationship Managers, and professionals responsible for aligning services, products, and investments with organisational goals.
The ITIL® (Version 5) Strategy Certification Course is delivered over 2 days. It provides focused, instructor-led learning within a short timeframe.
Yes. Delegates are required to have successfully completed ITIL® (Version 5) Foundation before attending this course. This ensures they have the essential understanding of the ITIL framework needed to engage effectively with the Strategy-level concepts.
You will learn strategic planning, governance alignment, and decision-making approaches. The course also covers value streams, portfolios, and service management direction. It helps you align organisational strategy with digital priorities.
ITIL® Foundation introduces core ITIL concepts and terminology, while ITIL® (Version 5) Strategy focuses on applying strategic thinking, governance, and prioritisation to guide value creation and long-term direction.
The course introduces structured approaches to strategy development and implementation. It helps learners understand governance, prioritisation, and value-based decisions. This enables more effective planning and organisational alignment.
Yes. The course supports managers and leaders by strengthening understanding of strategic alignment, governance decisions, and how services and products contribute to organisational success.
This training includes expert-led sessions, practical case studies, and digital learning resources. Delegates also gain access to an interactive learning portal and tutor support. An AI-based learning companion enhances the overall learning experience.
Yes, the course covers the ITIL Strategy Management Model and its purpose. It explains how strategies are developed, implemented, and sustained. This provides a structured approach to managing organisational strategy.
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